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#1 |
Connoisseur
![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() Posts: 92
Karma: 1422
Join Date: Apr 2012
Location: Toronto
Device: kobo glo hd
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Sony PRS 600 acting up
I would love some advice from the experts here:
Out of the blue, my downloads from Kobo to Reader Library (set as default Open With) are going into a new folder on my c drive. When I try to sync, the reader it can't find the book so I have been adding books and syncing via Calibre. I can't figure out how to reset the folder on my c drive that the Open With Reader Library downloads to. Today I downloaded from a seller not used before using default Open With setting but can't find the file anywhere on my computer. I can see it in the Reader Library app under the Computer tab (likely the temp download folder?)but does not show up in Library/Books tabs nor can I find it on my c drive so unable to Add Book in Calibre. I am thinking of reinstalling both the Adobe Digital Editions (it won't let me change my email to my current email or log in with the old address and password I opened the account with) and the Reader Library software then, start over with a fresh install. Is this a bad/good idea? Thanks to anyone who had the time to reply. Peggy Last edited by ppowell002; 07-15-2012 at 11:54 AM. |
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#2 |
Sony Customer Service Rep
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Karma: 1170
Join Date: Nov 2010
Device: Sony Reader
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Hello,
My name is Mike Puma, I work with the Sony Support USA team. I am sorry to read about the problem you are currently having with your Reader. Please visit this link http://esupport.sony.com/US/perl/mod...l=PRS600&LOC=3 for help, here you can chat with a rep and receive assistance to help resolve the issue. Thanks, Mike Puma |
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#3 |
Connoisseur
![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() Posts: 92
Karma: 1422
Join Date: Apr 2012
Location: Toronto
Device: kobo glo hd
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Thanks Mike. Got a great support tech and problem is solved.
Peggy |
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#4 |
Guru
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Karma: 1660722
Join Date: Nov 2009
Location: Maryland
Device: PRS-650, PRS-600, PRS-350
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So how about sharing the answer so others can benefit?
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#5 |
Connoisseur
![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() Posts: 92
Karma: 1422
Join Date: Apr 2012
Location: Toronto
Device: kobo glo hd
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The tech rep did not help me with the original issue because on my own I decided to reinstall the reader library software, latest version. That set into motion a new set of problems that led me to live chat. I had to set up a new adobeID and lost all my books that were in the Sony folder on my computer. They are still in calibre so I might be able to sync to the reader but have not yet. I am not too concerned because I have read all the books lost on the reader. My main concern was getting newly purchased books onto my computer and being able to sync with Sony software.
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