maureen551

maureen551 · 05-23-2012, 07:09 AM

please can any one tell me what I have to do to register a second hand e reader, I have registered the product, but it still shows as registered to the previous owner....help

BobVA · 05-23-2012, 07:57 AM

Hi Maureen:

You might want to repost your question with a subject line like "Need help deauthorizing a reader", which will help you get more replys. Also tell us:
- What kind of reader is it (Sony I'm guessing)? And which model?
- What problem is this causing? You can't get it working with your registered/protected content? Or it's still showing on the previous owner's account and that's a problem for them?

Cheers,
Bob

Shopaholic · 05-23-2012, 08:10 AM

I hope I'm wrong but to the best of my knowledge the previous owner should have deauthorized it before selling it. According to Sony to authorize it to a new user it first has to be deauthorized by the previous one.

I don't know how to do that by the second owner when the first owner no longer has possession of the reader & can't deauthorize it. Did you try searching the forums here or Googling the answer? Good luck to you!

Try this from the Mobileread Wiki. It's instructions for a hard reset. Follow the instructions for your model.

https://wiki.mobileread.com/wiki/Sony..._.28PRS-300.29

Pinecone · 06-01-2012, 02:13 PM

If you call Sony, they can deauthorize the reader.

But, you will have to figure out how to convince them you legally own it and it is not stolen.

Better would be to get the previous owner to call and deauthorize it.

carpetmojo · 06-01-2012, 06:15 PM

Use Calibre ???

speakingtohe · 06-01-2012, 06:51 PM

Hard reset should deauthorise it
Helen

frozennorth · 06-02-2012, 02:15 AM

Quote:

Originally Posted by speakingtohe

Hard reset should deauthorise it
Helen

Here's a link with instructions on T1 reboot, soft reset and hard reset. And it confirms what speakingtohe said.

AlexBell · 06-02-2012, 02:44 AM

Quote:

Originally Posted by frozennorth

Here's a link with instructions on T1 reboot, soft reset and hard reset. And it confirms what speakingtohe said.

Thanks for the reference to the site.

05-23-2012, 07:09 AM	#1
maureen551 Junior Member Posts: 1 Karma: 10 Join Date: May 2012 Device: sony e reader	maureen551 please can any one tell me what I have to do to register a second hand e reader, I have registered the product, but it still shows as registered to the previous owner....help

05-23-2012, 08:10 AM	#3
Shopaholic Cockatoo Mom! Posts: 1,509 Karma: 1841741 Join Date: Dec 2009 Location: Ontario, Canada Device: PW4, Kobo: A1, Clara, Libra 2, iPad Pro 11, iPad Mini	I hope I'm wrong but to the best of my knowledge the previous owner should have deauthorized it before selling it. According to Sony to authorize it to a new user it first has to be deauthorized by the previous one. I don't know how to do that by the second owner when the first owner no longer has possession of the reader & can't deauthorize it. Did you try searching the forums here or Googling the answer? Good luck to you! Try this from the Mobileread Wiki. It's instructions for a hard reset. Follow the instructions for your model. https://wiki.mobileread.com/wiki/Sony..._.28PRS-300.29 Last edited by Shopaholic; 05-23-2012 at 08:18 AM. Reason: Add link to Wiki

05-23-2012, 07:57 AM	#2
BobVA Addict Posts: 230 Karma: 1500 Join Date: Oct 2006 Device: Kobo Clara, Sony PRS950, T1, T2, T3	Hi Maureen: You might want to repost your question with a subject line like "Need help deauthorizing a reader", which will help you get more replys. Also tell us: - What kind of reader is it (Sony I'm guessing)? And which model? - What problem is this causing? You can't get it working with your registered/protected content? Or it's still showing on the previous owner's account and that's a problem for them? Cheers, Bob

06-01-2012, 02:13 PM	#4
Pinecone Guru Posts: 902 Karma: 1660722 Join Date: Nov 2009 Location: Maryland Device: PRS-650, PRS-600, PRS-350	If you call Sony, they can deauthorize the reader. But, you will have to figure out how to convince them you legally own it and it is not stolen. Better would be to get the previous owner to call and deauthorize it.

06-01-2012, 06:15 PM	#5
carpetmojo Wizard Posts: 3,117 Karma: 9269999 Join Date: Feb 2011 Location: UK Device: Sony- T3, PRS650, 350, T1/2/3, Paperwhite, Fire 8.9,Samsung Tab S 10.5	Use Calibre ???

06-01-2012, 06:51 PM	#6
speakingtohe Wizard Posts: 4,812 Karma: 26912940 Join Date: Apr 2010 Device: sony PRS-T1 and T3, Kobo Mini and Aura HD, Tablet	Hard reset should deauthorise it Helen

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