is this a broken screen?

marlijn · 05-08-2012, 11:20 AM

i did not do anything only from standbye to online because i wanted to read a book.

this is online :

and this is when the reader is off

i hope sony can fix it, i live in the netherlands, in the netherlands is a sony fix in almere. does anyone know the prize of the fix and if its in guarenty?

i just have the reader about 3 weeks and i did not know what i did wrong

solitarywolf · 05-08-2012, 11:42 AM

It looks like from the pictures the contacts inside have either come loose or are getting the wrong signals.

marlijn · 05-08-2012, 11:55 AM

So it's no broken screen you think? And you think this under warranty? because I have him only 3 weeks and am careful to gone.

How could it be that if the reader is off, you see this?

i did also try a few times the reset, but that did not work

Analogus · 05-08-2012, 12:07 PM

I think this IS a broken screen. Look at the left lower corner:

There you can see a curved line separating black and white - this is the crack. Result are interrupted connections which makes the screen become striped.

A.

marlijn · 05-08-2012, 12:13 PM

A ok thanks, do you know how it will cost? i didn't do anything wrong, it is a really pity because i just have him about 3 weeks, how is dat possible if i did not do anything, just only reading

.

i did get him from my birthday, so yeah. i hope it cost nog really a lot

Analogus · 05-08-2012, 01:25 PM

To be honest:

It will cost you a new reader. I think I can't remember have read just one time that someone has changed the screen. Maybe I'm wrong.

Problem on eInk-display nowadays is the glass(!) layer. There exists an very thin glass-substrat, on top of it there glues the thin and flexible eInk-foil (the heart of the display) and on the top of this layer a plastic-layer which you touch with your fingers when using the touch-screen.

If you bend the reader too much (and 'too much' can be less than you think) the glass-layer will break. Sadly this problem has not been lowered by using a thin plastic-frame for the T1...

A.

netboy · 05-08-2012, 01:32 PM

I had same exact thing happen to me on my prs-950 after about 3 months of ownership. I sent it on my desk one night then turned it on the next day and looked like yours just much worse. I called sony warranty customer support and they sent me a new one right away with postage to send my busted one back. Since you are in NL I am not sure how that works, but it is worth a shot.

solitarywolf · 05-09-2012, 11:58 AM

Good catch on the curve in the lower left. This definately shows damage. I didn 't catch it on the first look

Sadly a new screen repair "usually" costs more than getting a new Reader. The best now is to call Sony repair and get a price quote. Then you can make your decision more informed.

05-08-2012, 11:20 AM	#1
marlijn Junior Member Posts: 3 Karma: 10 Join Date: May 2012 Device: prs t1	is this a broken screen? i did not do anything only from standbye to online because i wanted to read a book. this is online : and this is when the reader is off i hope sony can fix it, i live in the netherlands, in the netherlands is a sony fix in almere. does anyone know the prize of the fix and if its in guarenty? i just have the reader about 3 weeks and i did not know what i did wrong

05-09-2012, 11:58 AM	#8
solitarywolf Ink Drinker Posts: 222 Karma: 347666 Join Date: Mar 2007 Location: San Francisco, CA Device: Kindle Scribe, Kindle 2021, Ipad Pro, iPhone Pro	Good catch on the curve in the lower left. This definately shows damage. I didn 't catch it on the first look Sadly a new screen repair "usually" costs more than getting a new Reader. The best now is to call Sony repair and get a price quote. Then you can make your decision more informed. Last edited by solitarywolf; 05-09-2012 at 12:00 PM.

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05-08-2012, 11:42 AM	#2
solitarywolf Ink Drinker Posts: 222 Karma: 347666 Join Date: Mar 2007 Location: San Francisco, CA Device: Kindle Scribe, Kindle 2021, Ipad Pro, iPhone Pro	It looks like from the pictures the contacts inside have either come loose or are getting the wrong signals.

05-08-2012, 11:55 AM	#3
marlijn Junior Member Posts: 3 Karma: 10 Join Date: May 2012 Device: prs t1	So it's no broken screen you think? And you think this under warranty? because I have him only 3 weeks and am careful to gone. How could it be that if the reader is off, you see this? i did also try a few times the reset, but that did not work

05-08-2012, 12:07 PM	#4
Analogus Fanatic Posts: 568 Karma: 2170348 Join Date: Apr 2011 Device: 2x Sony PRS-350; PRS-300 (†), Paperwhite (†), Voyage	I think this IS a broken screen. Look at the left lower corner: There you can see a curved line separating black and white - this is the crack. Result are interrupted connections which makes the screen become striped. A.

05-08-2012, 12:13 PM	#5
marlijn Junior Member Posts: 3 Karma: 10 Join Date: May 2012 Device: prs t1	A ok thanks, do you know how it will cost? i didn't do anything wrong, it is a really pity because i just have him about 3 weeks, how is dat possible if i did not do anything, just only reading . i did get him from my birthday, so yeah. i hope it cost nog really a lot

05-08-2012, 01:25 PM	#6
Analogus Fanatic Posts: 568 Karma: 2170348 Join Date: Apr 2011 Device: 2x Sony PRS-350; PRS-300 (†), Paperwhite (†), Voyage	To be honest: It will cost you a new reader. I think I can't remember have read just one time that someone has changed the screen. Maybe I'm wrong. Problem on eInk-display nowadays is the glass(!) layer. There exists an very thin glass-substrat, on top of it there glues the thin and flexible eInk-foil (the heart of the display) and on the top of this layer a plastic-layer which you touch with your fingers when using the touch-screen. If you bend the reader too much (and 'too much' can be less than you think) the glass-layer will break. Sadly this problem has not been lowered by using a thin plastic-frame for the T1... A.

05-08-2012, 01:32 PM	#7
netboy Enthusiast Posts: 36 Karma: 10780 Join Date: Jun 2010 Device: prs-505, prs-950, irex dr800sg	I had same exact thing happen to me on my prs-950 after about 3 months of ownership. I sent it on my desk one night then turned it on the next day and looked like yours just much worse. I called sony warranty customer support and they sent me a new one right away with postage to send my busted one back. Since you are in NL I am not sure how that works, but it is worth a shot.

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