Good Service From SonyStyle.com

[induna]

When I saw that the price of the T1 had dropped to $99 and that Sony was accepting trade-ins, I decided to trade in my old PRS-600. Since the SonyStyle store near me closed, I had to ship the trade-in. I was disappointed that the estimated time for me to receive my $50 credit was well after the new year when the T1's price would have increased $129. However, I received an email today from Sony containing a $50 coupon code. So, I just ordered a T1 for $53 including tax and free express shipping.

You can't beat that with a stick!

[Pomtroll]

I've had good service from Sony. I just wish everyone did.

[petercreasey]

I think the negative reports on Sony customer service have to do with the attitude/profile of the customer.

My dealings with Sony customer service have always been excellent.

[Peto]

Originally Posted by induna

When I saw that the price of the T1 had dropped to $99 and that Sony was accepting trade-ins, I decided to trade in my old PRS-600. Since the SonyStyle store near me closed, I had to ship the trade-in. I was disappointed that the estimated time for me to receive my $50 credit was well after the new year when the T1's price would have increased $129. However, I received an email today from Sony containing a $50 coupon code. So, I just ordered a T1 for $53 including tax and free express shipping.

You can't beat that with a stick!

Well, I don't have a stick, but I sold my 505 second hand for 130€ (+M-Edge Leisure jacket+ DIY Bed Bookchair) on ebay last Sunday, and bought a new T1+standard cover for 123€

[carpetmojo]

You guys !!

Don't know how well off you are !

[banjobama]

I did that same trade-in last year and I mailed mine also. Seems like the credit took about 30 days to go through, I remember thinking it was taking forever. Luckily the price of the 650 I wanted didn't go up in the meantime. I really like that Sony does that trade-in. If lightning strikes and they release a new version of the 950 I'll be sending my 650 in to get a discount on it.

[Pinecone]

My experience with Sony is that the people on the telephone will promise anything to make you happy, even with what they are promising are against company policy.

My first PRS-600 had an issue. After some suppor timte, they decided it needed to be replaced. But I was about to leave on an international trip, so I asked to have the replacement shipped overnight, Sat delivery. I offered to pay the extra. I was promised that it would happen. So when it did not show up, I called, and was told, it got shipped too late for Sat delivery, so would be delivered on Monday, which was too late. So they promised to ship one to my hotel.

After about 10 international calls, I finally got to talk to the PRS product manager for Sony USA, and found out that Sony does NOT ship Sat delivery, no matter what. They they could not ship me one to my hotel as it would run into customs issues. And that overall I was screwed and too bad that the phone people promised things they could not deliver.

[Debi]

I'm happily surprised that I have my $50 trade in coupon code in hand and I only mailed my old reader on Monday. That's pretty fast service especially this time of year.

I think I'll get a white one for backup.

[cfrizz]

I'm glad I have a Sony store in Boston that I was able to do the trade in of my 600. I got the reader, case & light and a charger all for $135 and change! The trade in got me the case and light for free basically.

[kleinbiker]

Originally Posted by Debi

I'm happily surprised that I have my $50 trade in coupon code in hand and I only mailed my old reader on Monday. That's pretty fast service especially this time of year.

I think I'll get a white one for backup.

Not so lucky here. Mailed in my 505 on 12/10 and yet to receive a confirmation.

[retro]

The price on the T1 dropped to $99 31 days after I ordered mine. I called and got a $30 refund!
Last year I traded in my 300 and an old sony mp3 player and got $90 in trade credit!
I really like Sony products, and knowing Sony takes care of it's products after the sale.

[solitarywolf]

I misread the credit terms thinking the credit would go towards products in the new T-1 line/e-books. It only applies for a Reader or a Reader/Cover bundle.

When I received mine yesterday I discovered I made a mistake by already purchasing the T-1 when I applied for the credit so I could still make the $99 sale.

I just sent Sony an email to see if they will apply the credit towards the lighted cover ($49.99us). Hopefully they will as now I have two T-1's (one for my partner) in the house. I just need another cover and will use the credit towards T-1 accessories.

[solitarywolf]

UPDATE: I Called Sony on the 28th of December and spoke with some one. She was sympathetic to my request/suitation.

They promised me an answer in email form within 24 hours. As of today... nothing except for the confirmation about the 24 hour turnaround.

I love Sony, but this is not settling well with me. I don't like it when I have to follow up on someone that promises to get back with me.

[ScalyFreak]

Originally Posted by petercreasey

I think the negative reports on Sony customer service have to do with the attitude/profile of the customer.

More likely, that customer had a Sony game console (portable or other), or a Sony computer. My past experiences with Sony's customer support for gaming consoles were all horrible. But when my Sony earphones broke a couple of years ago, they fixed them for me, so I decided to give them the benefit of doubt and call them when my 950 broke down, and they came through with flying colors and a vengeance to spare.

My guess, different Sony product departments have different policies and as such, they leave us with different experiences and expectations. I'll never again hesitate to contact them about anything eReader-related, since they were so good to me the first time around.