Impressed with service

Merbear · 12-26-2011, 10:28 PM

I gave my original Kobo to my niece and today, while helping her do an update and set up her laptop for it, the laptop ran out of power and the update failed and we couldn't get the kobo to turn on. The message was to call Kobo service for help. I did so, not expecting much on Boxing Day. I was connected to a rep within 3 minutes and everything was up and running withing 5 minutes! Impressive.

PeterT · 12-26-2011, 10:32 PM

WOOT

So nice to see someone saying something NICE about Customer Service!

frankieGom · 12-27-2011, 05:09 AM

Quote:

Originally Posted by Merbear

I gave my original Kobo to my niece and today, while helping her do an update and set up her laptop for it, the laptop ran out of power and the update failed and we couldn't get the kobo to turn on. The message was to call Kobo service for help. I did so, not expecting much on Boxing Day. I was connected to a rep within 3 minutes and everything was up and running withing 5 minutes! Impressive.

Glad to hear! Would you expand a little on what they had you do to get back on track? It may be a yet unknown trick that could benefit someone in the future...

François

Merbear · 12-29-2011, 05:27 PM

I'm embarrassed to say it was just to put the pin in the back to reset it. I've done this before but the message I got from the aborted download said I should call service for help.

12-26-2011, 10:28 PM	#1
Merbear Enthusiast Posts: 38 Karma: 67710 Join Date: Jul 2010 Location: Ontario Device: PRS-600 & Kobo & PRS-650, iTouch and iPad2	Impressed with service I gave my original Kobo to my niece and today, while helping her do an update and set up her laptop for it, the laptop ran out of power and the update failed and we couldn't get the kobo to turn on. The message was to call Kobo service for help. I did so, not expecting much on Boxing Day. I was connected to a rep within 3 minutes and everything was up and running withing 5 minutes! Impressive.

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12-26-2011, 10:32 PM	#2
PeterT Grand Sorcerer Posts: 13,275 Karma: 78869092 Join Date: Nov 2007 Location: Toronto Device: Libra H2O, Libra Colour	WOOT So nice to see someone saying something NICE about Customer Service!

12-29-2011, 05:27 PM	#4
Merbear Enthusiast Posts: 38 Karma: 67710 Join Date: Jul 2010 Location: Ontario Device: PRS-600 & Kobo & PRS-650, iTouch and iPad2	I'm embarrassed to say it was just to put the pin in the back to reset it. I've done this before but the message I got from the aborted download said I should call service for help.

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