Do you have problems with you Vox library?

estelle58 · 11-08-2011, 10:03 AM

I'm missing 73 books in my Vox library do you have missing books too?

pokee · 11-08-2011, 03:25 PM

Are those books in your online Kobo library? What file type are the missing ones?

estelle58 · 11-08-2011, 03:41 PM

Yes they are books that I bought on the Kobo store. They are Kobo epubs I guess

moolyn · 11-08-2011, 04:17 PM

I noticed that I was missing a book and inserted my SD card to sideload it again. It turned out that 40 books had disappeared! Fortunately they were on my SD card too and are all back on my bookshelves now but it's very strange and rather disconcerting that this would happen!

estelle58 · 11-08-2011, 04:41 PM

And the funny thing is they are in my library on my iPhone but not on my Vox and that's the same library and the same account

estelle58 · 11-09-2011, 09:43 AM

Still not fixed this morning

blacknirvana · 11-09-2011, 09:48 AM

Can you see them when you log into Kobobooks.com?

estelle58 · 11-09-2011, 10:03 AM

Quote:

Originally Posted by blacknirvana

Can you see them when you log into Kobobooks.com?

When I go to my purchased list it says 193 books on page 1 but when I get to page 2 it says only 120 books

estelle58 · 11-09-2011, 11:30 AM

James (KoboJW) can you help me with that problem?

estelle58 · 11-11-2011, 09:35 AM

Everything seems ok now

taming · 11-11-2011, 01:54 PM

They fixed a problem with the server that affected some users, but not most (it seems).

Reader Paradice · 11-11-2011, 05:29 PM

Quote:

Originally Posted by moolyn

I noticed that I was missing a book and inserted my SD card to sideload it again. It turned out that 40 books had disappeared! Fortunately they were on my SD card too and are all back on my bookshelves now but it's very strange and rather disconcerting that this would happen!

-----------------------------------------------------

It seems that if you do not dismount your Vox with the dismount app within Windows, and then, and only then...tap the USB Disconnect button on the Vox, you can run the risk of library corruption and other nasty events. One of the events listed on the Kobo site, is the loss of books and/or general library corruption on your Vox.

The proper computer/Vox USB connection sequence is as follows:

1. Hook up the USB cable that came with your Vox, by first attaching it to your reader, and then putting the computer end into said computer.
2. Tap the USB connect to start the link to your computer
3. When finished with your Computer/Vox session, first dismount your Vox from your computer, and then press the disconnect USB on the Vox screen.
5. Remove the USB micro cable from your computer's USB port, and then remove same from the Vox USB port.

If you follow this sequence each time, there will be no file corruption upon your Vox.

Cheers!

estelle58 · 11-14-2011, 10:33 AM

The problems that I had last week where from the Kobo server problems since I never plugged my Vox to my computer

estelle58 · 11-15-2011, 09:46 AM

Finally had a response to my email to customer care today. They told me to do a factory reset on my Vox

taming · 11-15-2011, 11:31 AM

One of my concerns with the Vox has been that Level 1 support would use a factory reset as their go-to advice. It sorts out problems with the device from problems with apps that the user may have added in, of course, but it is also very much like the techs that are constantly telling folks they need to reinstall windows because they can't/don't want to break a sweat looking for the real problem.

In this instance, it sure seems that level one support staff should all have known that there was a server issue that has since been resolved.

11-08-2011, 10:03 AM	#1
estelle58 Cat lover Posts: 487 Karma: 1149782 Join Date: Apr 2011 Location: Montreal, Canada Device: iPhone, Kobo Vox, Kobo Glo, iPad mini, Kindle Paperwhite, Kobo Aura	Do you have problems with you Vox library? I'm missing 73 books in my Vox library do you have missing books too?

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11-08-2011, 03:25 PM	#2
pokee Fanatic Posts: 569 Karma: 199759 Join Date: Nov 2010 Location: Vancouver, BC Device: Kobo WiFi, Kobo Glo, Kobo Vox, Samsung Galaxy S4, Samsung Tab2	Are those books in your online Kobo library? What file type are the missing ones?

11-08-2011, 03:41 PM	#3
estelle58 Cat lover Posts: 487 Karma: 1149782 Join Date: Apr 2011 Location: Montreal, Canada Device: iPhone, Kobo Vox, Kobo Glo, iPad mini, Kindle Paperwhite, Kobo Aura	Yes they are books that I bought on the Kobo store. They are Kobo epubs I guess

11-08-2011, 04:17 PM	#4
moolyn Rookie eBookie Posts: 78 Karma: 1720 Join Date: Sep 2011 Location: Toronto Device: iPod Touch, Kobo Touch, iPad3	I noticed that I was missing a book and inserted my SD card to sideload it again. It turned out that 40 books had disappeared! Fortunately they were on my SD card too and are all back on my bookshelves now but it's very strange and rather disconcerting that this would happen!

11-08-2011, 04:41 PM	#5
estelle58 Cat lover Posts: 487 Karma: 1149782 Join Date: Apr 2011 Location: Montreal, Canada Device: iPhone, Kobo Vox, Kobo Glo, iPad mini, Kindle Paperwhite, Kobo Aura	And the funny thing is they are in my library on my iPhone but not on my Vox and that's the same library and the same account

11-09-2011, 09:43 AM	#6
estelle58 Cat lover Posts: 487 Karma: 1149782 Join Date: Apr 2011 Location: Montreal, Canada Device: iPhone, Kobo Vox, Kobo Glo, iPad mini, Kindle Paperwhite, Kobo Aura	Still not fixed this morning

11-09-2011, 09:48 AM	#7
blacknirvana Connoisseur Posts: 80 Karma: 3264 Join Date: Oct 2011 Device: Kobo Vox	Can you see them when you log into Kobobooks.com?

11-09-2011, 11:30 AM	#9
estelle58 Cat lover Posts: 487 Karma: 1149782 Join Date: Apr 2011 Location: Montreal, Canada Device: iPhone, Kobo Vox, Kobo Glo, iPad mini, Kindle Paperwhite, Kobo Aura	James (KoboJW) can you help me with that problem?

11-11-2011, 09:35 AM	#10
estelle58 Cat lover Posts: 487 Karma: 1149782 Join Date: Apr 2011 Location: Montreal, Canada Device: iPhone, Kobo Vox, Kobo Glo, iPad mini, Kindle Paperwhite, Kobo Aura	Everything seems ok now

11-11-2011, 01:54 PM	#11
taming Trying for calm & polite Posts: 4,012 Karma: 9455193 Join Date: May 2010 Location: Mostly in Canada Device: kobo original, WiFI, Touch, Glo, and Aura	They fixed a problem with the server that affected some users, but not most (it seems).

11-14-2011, 10:33 AM	#13
estelle58 Cat lover Posts: 487 Karma: 1149782 Join Date: Apr 2011 Location: Montreal, Canada Device: iPhone, Kobo Vox, Kobo Glo, iPad mini, Kindle Paperwhite, Kobo Aura	The problems that I had last week where from the Kobo server problems since I never plugged my Vox to my computer

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11-15-2011, 09:46 AM	#14
estelle58 Cat lover Posts: 487 Karma: 1149782 Join Date: Apr 2011 Location: Montreal, Canada Device: iPhone, Kobo Vox, Kobo Glo, iPad mini, Kindle Paperwhite, Kobo Aura	Finally had a response to my email to customer care today. They told me to do a factory reset on my Vox

11-15-2011, 11:31 AM	#15
taming Trying for calm & polite Posts: 4,012 Karma: 9455193 Join Date: May 2010 Location: Mostly in Canada Device: kobo original, WiFI, Touch, Glo, and Aura	One of my concerns with the Vox has been that Level 1 support would use a factory reset as their go-to advice. It sorts out problems with the device from problems with apps that the user may have added in, of course, but it is also very much like the techs that are constantly telling folks they need to reinstall windows because they can't/don't want to break a sweat looking for the real problem. In this instance, it sure seems that level one support staff should all have known that there was a server issue that has since been resolved.