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#1 |
Connoisseur
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Karma: 53658
Join Date: Jul 2011
Device: Kindle
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Amazon charged $22.80 re-stocking fee for returning $114 Kindle with Special Offer
I bought the $114 Kindle with Special Offers directly from Amazon.com.
It was taken out of the box and used for maybe 1 hour total. The device was never registered and never connected to any Wi-Fi network. When I read the other thread here about Best Buy's sale on the Kindle 3G with Special Offer for $139, I decided to get that one instead. With the free $30 Best Buy gift card offer, it was essentially only $109 and comes with free 3G. Well... I shipped the $114 Kindle back to Amazon and paid for return shipping by myself. The the after Amazon received it back, they sent me an email telling me a refund had been processed. However, it was not the full $114. They charged me $22.80 restocking fee. This is what it showed in the email: "Partial Refund Deduction: ($22.80)" I returned the Kindle in prinstine condition and even wiped clean my fingerprints. The Kindle, USB cord, small manual, were all in the box. I always take a picture of the items inside the box before I ship it out, just in case. So, I called Amazon and they told me there was nothing they could do. The Kindle box was opened, so they had to charge me the $22.80. (which is 20 percent of the $114) I've been a loyal Amazon Prime customer for 4 or 5 years and during all that time, I've only returned 6 items, which resulted in a total of $97.52 in refunds. (out of the 142 orders I've ever placed during those years) I keep details or every order in a spreadsheet. I still cannot believe they charged me 20 percent re-stocking fee. I called again a couple of hours later and spoke to another customer service rep, who was very sympathetic, but couldn't do anything about the re-stocking fee. I decided to give it one last try and this time got a customer service rep who looked into my past orders... a minute later, she offered to add a $15 gift balance to my account, good for my next Amazon.com purchase. I accepted it because it was good enough. Is this re-stocking fee unique to Kindle returns? Or is this how Amazon handle returns these days? Like I said, I almost never return anything to Amazon. ![]() |
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#2 |
Zealot
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Karma: 5555611
Join Date: Jul 2011
Device: Kindle Keyboard 3G, Nexus 7
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I had the exact same thing happen to me when I returned my KSO wifi to buy the 3G version. It was the only item that I had ever returned to Amazon though so I don't know if this restocking fee is common.
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#3 | ||
reader
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Karma: 5183568
Join Date: Mar 2006
Location: Mississippi, USA
Device: Kindle 3, Kobo Glo HD
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This seems to be a secret return policy. From Amazon's Kindle Return Policies:
Quote:
Quote:
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#4 |
LB's lolz Mutt Minion
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Join Date: Jun 2011
Location: Hong Kong now but NYC forever
Device: Kindle3, GalaxyTab, BB Bold9700, BB 8300, Sony Clie, Palm Vx, Palm III
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Hmmm, I am kinda torn on this.
On the one hand, the restocking fee sounds extremely high, especially when one considers that Amazon can immediately refurbish and then re-sell most units like this. But then again, Amazon's Kindle CS has been extraordinary in terms of replacing [and paying for all shipping costs] damaged Kindles, even those that occur outside of normal warranty considerations [lots of stories of "Ooops, I dropped my Kindle" but Amazon replaced for free anyway]. In the end, Amazon is a business and like any other, must find ways to make their business model and policies work, economically. @OP, you basically got a 15USD gift certificate from Amazon, offsetting around 2/3 of the restocking fee. Not so bad, considering that you returned the device when there was nothing wrong with it in the first place. Just my 2cents, FWIW... -les EDIT: Interesting, I was not aware of the info in wallcraft's post. Could change my own perspective on this a bit, especially if the "open box"/restocking fee policy is not explicitly made clear... Last edited by lestatar; 07-30-2011 at 04:47 PM. |
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#5 | |
Captain Penguin
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Join Date: May 2009
Location: Seattle, WA
Device: Kobo Clara BW, Kobo Libra 2, Nook Glowlight
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Quote:
Edit: not implying that the OP practices this. Last edited by afv011; 07-30-2011 at 04:52 PM. |
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#6 |
Wizard
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Join Date: Oct 2009
Device: Kindles - Keyboard, Fire, 2-US, iPhone, iPAD
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never heard of that happening before - were you still within the 30 day return period?
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#7 |
Wizard
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Join Date: May 2011
Location: Southeastern Kentucky
Device: KK3G, KPW1, Sony PRST1, Sony PRS350, iPod Touch 5G
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That's the only time I recall hearing of Amazon charging a restock fee for a Kindle. Last year, when the graphite DXs came out, there were posts on the Amazon boards that Amazon was accepting returns of 30-90 day older model DXs for a 20% restock fee. Then, the customer repurchased the cheaper graphite DXs and they broke even on price. I've not seen a single new post about this on Amazon's forum.
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#8 |
Guru
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Join Date: Apr 2011
Device: iPhone 5s
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#9 | |
E-reader Enthusiast
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Karma: 36536965
Join Date: Aug 2010
Location: Southwest, USA
Device: Kindle Oasis 3; Kobo Aura One; iPad Mini 5
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Here is Amazon's general return policy:
http://www.amazon.com/gp/help/custom...Id=901926#calc Seems like maybe they applied the 20% restocking fee if perhaps you were outside of the 30 day window? Quote:
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#10 | |
Junior Member
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Join Date: Mar 2011
Device: Kobo
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Quote:
However, here's a link to the specific return policies for Kindle. http://www.amazon.com/gp/help/custom...deId=200144510 It says, "Returning Kindle You can return any Kindle you purchased directly from Amazon.com for a full refund within 30 days of the day you received it as long as it is in new condition and in accordance with our return policy. Your Kindle is not eligible for return and refund after the 30-day return period has expired." So, I don't know where the only 80% refund would come from in this case. Unless it was past 30-days and they were just being nice by not sticking to their policy of, "Your Kindle is not eligible for return and refund after the 30-day return period has expired." |
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#11 |
Spork Connoisseur
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Join Date: Mar 2011
Device: Nook Color
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That seems kind of high.
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#12 | |
E-reader Enthusiast
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Karma: 36536965
Join Date: Aug 2010
Location: Southwest, USA
Device: Kindle Oasis 3; Kobo Aura One; iPad Mini 5
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Quote:
I don't care if companies charge a restocking fee as a business practice. I generally will go elsewhere if there is an option and the price is comparable. I just think those policies should be very clearly specified. |
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#13 | |
Connoisseur
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Karma: 53658
Join Date: Jul 2011
Device: Kindle
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Quote:
The customer service rep told me that I was charged 20% re-stocking fee because the original box of the Kindle was opened. (the box can only be opened by pulling off a long tab and cannot be restored to a "new" box state) I should have told them that the Kindle had a defect, which it did. The power on/off slide was loose and it usually took several slides to turn it on or off. I didn't bother telling them about the defect when I went to their website to get the RMA. I shipped it on my own dime because I wanted to get a refund faster... I figured they would give me a full refund anyway. (plus the fact that I was planning to buy the KSO 3G from Best Buy) Oh well.... ![]() Last edited by ovaldisk; 07-30-2011 at 10:36 PM. |
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#14 |
Addict
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Join Date: Dec 2010
Location: WY
Device: Kindle keyboard
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I've run across 15% restocking elsewhere, never any at Amazon. Must be something new. I got one few months ago and wasn't overly impressed to returned it on their dime and nothing said.
Maybe the box was damaged or something didn't get included in the return would get a restocking - don't know. |
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#15 |
E-reader Enthusiast
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Karma: 36536965
Join Date: Aug 2010
Location: Southwest, USA
Device: Kindle Oasis 3; Kobo Aura One; iPad Mini 5
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