PRS-950 Not showing up in Computer

andersonb47 · 08-02-2011, 02:43 PM

The manual says that when I plug it in a drive called READER should pop up in Computer, but when i plug it in Removable Disks I: and J: pop up, and when i click on them it says insert disc. What should i do?

ScalyFreak · 08-02-2011, 02:46 PM

Which Windows version are you in, and does the reader show up in the software you are using to manage your ebooks? (And which software is that, btw?)

andersonb47 · 08-02-2011, 02:51 PM

I'm using windows 7, and I just got this so I dont really know how to use it. I'm not using any software at this time.

ScalyFreak · 08-02-2011, 03:39 PM

If you just got it, the two driver letters sounds about right. Windows 7 is going to let you open either "drive" and explore the contents. If it doesn't, leave the reader plugged in, and reboot the computer.

You will need to create an Adobe account for the DRM, or log in to your existing account if you have one. You will also need to get the Sony Reader Library (click that link to get to a downloadpage) and authorize the computer and 950 to a Sony Reader Store account. After that, you can sync between the store on your computer and the store on your reader, and either use Reader Library to manage your books, or use other software if you prefer.

andersonb47 · 08-02-2011, 03:44 PM

I can't open either drive, and when i left the reader plugged in and restarted it didnt change anything.

ScalyFreak · 08-02-2011, 03:47 PM

Download the Sony software and set it up, and see if it can see the 950. If it can, set up the reader there. If it can't, there might actually be something wrong with your shiny new friend.

andersonb47 · 08-02-2011, 03:55 PM

Didnt work

ScalyFreak · 08-02-2011, 03:58 PM

Quote:

Originally Posted by andersonb47

Didnt work

Ouch....

Still have the receipt, right? If you just got it, it might be easier to just take it back to the store and ask for a replacement. Or, of course, you can stick around for a while and wait for someone who's had their 950 a bit longer than I have, and knows a few more tricks.

Oh. Almost forgot... welcome to MobileRead!

JSWolf · 08-02-2011, 03:58 PM

Reader Library doesn't work?

You could also try running Check Disk on both drives.

andersonb47 · 08-02-2011, 04:10 PM

When i tried the disk check it said that windows cant access the disk. and i cant return this as it was a gift

ScalyFreak · 08-02-2011, 04:29 PM

Can you do a hard reset, or reformat the reader from the Settings menu?

andersonb47 · 08-02-2011, 05:20 PM

All i seem to be able to do is format the internal memory

ScalyFreak · 08-03-2011, 09:50 PM

I kept thinking... since you can format the internal memory, obviously the 950 isn't dead. Try "buying" free books from the Sony Store and see if that works and if you can read them. If you can, the issue might be with either the USB port or cable you were using. Oh, and can you test the reader in a different computer?

eBookboy · 08-03-2011, 10:48 PM

Agree, try another USB port, or if you are using a desktop try connecting the reader at the back.

Also, check if your computer has USB 3.0 may not work, the Sony Reader supports only 2.0 =(

eBookBoy

ScalyFreak · 08-03-2011, 11:07 PM

Quote:

Originally Posted by eBookboy

Also, check if your computer has USB 3.0 may not work, the Sony Reader supports only 2.0 =(

It transfers data in USB 3, but won't charge. At least, if I remember right, that's what my laptop does. If it really matters I'll move back to the laptop and test, but I'm gaming on the big tower right now.

08-02-2011, 02:43 PM	#1
andersonb47 Junior Member Posts: 7 Karma: 10 Join Date: Aug 2011 Device: Sony PRS-950	Not showing up in Computer The manual says that when I plug it in a drive called READER should pop up in Computer, but when i plug it in Removable Disks I: and J: pop up, and when i click on them it says insert disc. What should i do?

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08-02-2011, 02:46 PM	#2
ScalyFreak Sith Wannabe Posts: 2,034 Karma: 8017430 Join Date: Jun 2011 Location: I'm not sure... it's kind of dark. Device: Galaxy Note 4, Kobo Aura H2O, Kindle Fire HD, Aluratek Libre	Which Windows version are you in, and does the reader show up in the software you are using to manage your ebooks? (And which software is that, btw?)

08-02-2011, 02:51 PM	#3
andersonb47 Junior Member Posts: 7 Karma: 10 Join Date: Aug 2011 Device: Sony PRS-950	I'm using windows 7, and I just got this so I dont really know how to use it. I'm not using any software at this time.

08-02-2011, 03:39 PM	#4
ScalyFreak Sith Wannabe Posts: 2,034 Karma: 8017430 Join Date: Jun 2011 Location: I'm not sure... it's kind of dark. Device: Galaxy Note 4, Kobo Aura H2O, Kindle Fire HD, Aluratek Libre	If you just got it, the two driver letters sounds about right. Windows 7 is going to let you open either "drive" and explore the contents. If it doesn't, leave the reader plugged in, and reboot the computer. You will need to create an Adobe account for the DRM, or log in to your existing account if you have one. You will also need to get the Sony Reader Library (click that link to get to a downloadpage) and authorize the computer and 950 to a Sony Reader Store account. After that, you can sync between the store on your computer and the store on your reader, and either use Reader Library to manage your books, or use other software if you prefer.

08-02-2011, 03:44 PM	#5
andersonb47 Junior Member Posts: 7 Karma: 10 Join Date: Aug 2011 Device: Sony PRS-950	I can't open either drive, and when i left the reader plugged in and restarted it didnt change anything.

08-02-2011, 03:47 PM	#6
ScalyFreak Sith Wannabe Posts: 2,034 Karma: 8017430 Join Date: Jun 2011 Location: I'm not sure... it's kind of dark. Device: Galaxy Note 4, Kobo Aura H2O, Kindle Fire HD, Aluratek Libre	Download the Sony software and set it up, and see if it can see the 950. If it can, set up the reader there. If it can't, there might actually be something wrong with your shiny new friend.

08-02-2011, 03:55 PM	#7
andersonb47 Junior Member Posts: 7 Karma: 10 Join Date: Aug 2011 Device: Sony PRS-950	Didnt work

08-02-2011, 03:58 PM	#9
JSWolf Resident Curmudgeon Posts: 79,259 Karma: 145488788 Join Date: Nov 2006 Location: Roslindale, Massachusetts Device: Kobo Libra 2, Kobo Aura H2O, PRS-650, PRS-T1, nook STR, PW3	Reader Library doesn't work? You could also try running Check Disk on both drives.

08-02-2011, 04:10 PM	#10
andersonb47 Junior Member Posts: 7 Karma: 10 Join Date: Aug 2011 Device: Sony PRS-950	When i tried the disk check it said that windows cant access the disk. and i cant return this as it was a gift

08-02-2011, 04:29 PM	#11
ScalyFreak Sith Wannabe Posts: 2,034 Karma: 8017430 Join Date: Jun 2011 Location: I'm not sure... it's kind of dark. Device: Galaxy Note 4, Kobo Aura H2O, Kindle Fire HD, Aluratek Libre	Can you do a hard reset, or reformat the reader from the Settings menu?

08-02-2011, 05:20 PM	#12
andersonb47 Junior Member Posts: 7 Karma: 10 Join Date: Aug 2011 Device: Sony PRS-950	All i seem to be able to do is format the internal memory

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08-03-2011, 09:50 PM	#13
ScalyFreak Sith Wannabe Posts: 2,034 Karma: 8017430 Join Date: Jun 2011 Location: I'm not sure... it's kind of dark. Device: Galaxy Note 4, Kobo Aura H2O, Kindle Fire HD, Aluratek Libre	I kept thinking... since you can format the internal memory, obviously the 950 isn't dead. Try "buying" free books from the Sony Store and see if that works and if you can read them. If you can, the issue might be with either the USB port or cable you were using. Oh, and can you test the reader in a different computer?

08-03-2011, 10:48 PM	#14
eBookboy Junior Member Posts: 9 Karma: 10 Join Date: Jul 2011 Device: PRS300	Agree, try another USB port, or if you are using a desktop try connecting the reader at the back. Also, check if your computer has USB 3.0 may not work, the Sony Reader supports only 2.0 =( eBookBoy