Help please....

carpetmojo · 07-25-2011, 04:56 PM

Sorry if this is a duplicate, but I thought I'd posted this, but it's not up so probly not................. anyway,

Anyone have any suggestions for this poor soul, please - I don't know the solution, but it seems a battery/charging type thing, but I felt sure one of our expert tech-savvy gurus would at least have heard of similar cases before..........

" I have a sony PRS650 that SUDDENLY stopped working.

Yesterday I read, left it in stand-by, reopened a couple of hours later, stard reading but, when I wanted to chenge page it was locked. Nothing happend.
I left it like that all night and it doesn't go in standby,. it stays as it is, locked.
I tried to connect it to the computer but it doessn't happen anything (the computer doesn't see it) and to electricity but NO THING.
I tried with the RESET button but nothing.
I have been using it for 7 month and it has always worked perfectly...... "

Any offers gratefully recieved ......

pidgeon92 · 07-25-2011, 05:14 PM

Yes, you had posted this in another thread, I saw it earlier today.

Most likely the battery in the unit is dead. A good long charge on a wall charger should be done, and then perhaps a reset will be needed.

akais · 07-25-2011, 07:39 PM

If the power is interrupted or lost, the page will stay the same on an e-Ink screen. I agree with pidgeon92 that the battery might have died suddenly and that charging it will bring it back, however, you will probably have to replace the internal battery shortly. The unit may have a defect and should still be under warranty, I would contact Sony's tech support, here in the US they are very helpful.

jaxx6166 · 07-25-2011, 10:51 PM

Sony's a pain in the ass when it comes to chargers. If the battery drops down to dangerously low levels, it tends to shrink up and try and protect itself.

Your best bet is definitely going to be a good night's rest on a wall charger.

If you still are having trouble after that, then try this (Pasted from the MR Wiki)

Generally, any wall charger will work as long as it has a USB/MicroUSB port. Most cellphones use this connector, so any microUSB charger will work.

Quote:

Sony PRS-350
(Tested on PRS-350 - this probably also works on the PRS-650 - courtesy of)
Power off the Reader Digital Book.
On the bottom edge of the Reader Digital Book, using a thin object such as a paper clip, press the RESET button.
Turn on the Reader Digital Book.
While the screen displays Opening book... , simultaneously press and hold down the Previous Page Turn button and the Size button until the Reset All screen is displayed.
In the Reset All screen, press the OPTIONS button to delete all content, restore all factory settings, and clear the DRM authorization state.

neilmarr · 07-26-2011, 08:45 AM

Yep, don't rely on a USB charge or on Sony's over-optimistic battery level meter in the screen. You need a tough full charge from the mains every week or so. I run a long charge every week and never let the meter fall below 60%. Since I made this a habit two or three years ago, I''ve never had the slightest hitch with my PRS 505. Before then, I used to hit the kind of snag you've described. Sony knows this flaw. For a company producing such superb software, it's a mystery to me that they don't include a wall charger and adapters in the package. Luck and best wishes. Neil

Pinecone · 07-26-2011, 10:23 AM

Quote:

Originally Posted by jaxx6166

Sony's a pain in the ass when it comes to chargers. If the battery drops down to dangerously low levels, it tends to shrink up and try and protect itself.

Because a single over discharge of a lithium polymer battery can damage it to teh point it will not work.

And in extreme cases, can cause the battery to "vent with flames" when trying to recharge.

Be glad Sony readers are smart enough to protect the battery and your house. And yes, houses have been burnt down by faulty lipo battery placks.

carpetmojo · 07-28-2011, 06:21 AM

Quote:

Originally Posted by neilmarr

. For a company producing such superb software, it's a mystery to me that they don't include a wall charger and adapters in the package. Luck and best wishes. Neil

I think we all know the answer to that one Neil - and it starts with $£ !

Many thanks to all contributors - I've passed on the comments, and I'm sure they'll be of great use.

elcreative · 07-28-2011, 09:29 AM

Quote:

Originally Posted by neilmarr

Yep, don't rely on a USB charge or on Sony's over-optimistic battery level meter in the screen. You need a tough full charge from the mains every week or so. I run a long charge every week and never let the meter fall below 60%. Since I made this a habit two or three years ago, I''ve never had the slightest hitch with my PRS 505. Before then, I used to hit the kind of snag you've described. Sony knows this flaw. For a company producing such superb software, it's a mystery to me that they don't include a wall charger and adapters in the package. Luck and best wishes. Neil

Not strictly true... I regularly have my years-old 505 go to only one bar before charging but I agree and prefer to charge with mains charger especially as not all computer USB ports are created equal or even to "standard." I charge normally around 7-10 days and get no lock-ups either except once with a corrupt epub file...

neilmarr · 07-28-2011, 11:41 AM

Yup, Carpetmojo. But Sony's range is relatively highly priced anyway. I don't think a few cents at their end and an extra buck or two on the buyer's is going to crash sales. What's happening by supplying only a USB cable and claiming it's good enough damages Sony's reputation for quality hardware and is driving some new users potty.

I first came to Mobile read two-and-a-half years ago with the same Sony problems we see over and again even now. It was immediately fixed on advice within hours from Harry T and others who advised me to get hold of a mains charger. Never the glimmer of a problem since. Happy and smooth e-reading with the same old PRS 505 after all this time.

One of the reasons I stuck around was in appreciation of what these forums and generous members could achieve that manufacturers and stores can't or won't. And the general advice we've swapped has certainly been priceless to me.

Cheers. Neil

07-25-2011, 04:56 PM	#1
carpetmojo Wizard Posts: 3,117 Karma: 9269999 Join Date: Feb 2011 Location: UK Device: Sony- T3, PRS650, 350, T1/2/3, Paperwhite, Fire 8.9,Samsung Tab S 10.5	Help please.... Sorry if this is a duplicate, but I thought I'd posted this, but it's not up so probly not................. anyway, Anyone have any suggestions for this poor soul, please - I don't know the solution, but it seems a battery/charging type thing, but I felt sure one of our expert tech-savvy gurus would at least have heard of similar cases before.......... " I have a sony PRS650 that SUDDENLY stopped working. Yesterday I read, left it in stand-by, reopened a couple of hours later, stard reading but, when I wanted to chenge page it was locked. Nothing happend. I left it like that all night and it doesn't go in standby,. it stays as it is, locked. I tried to connect it to the computer but it doessn't happen anything (the computer doesn't see it) and to electricity but NO THING. I tried with the RESET button but nothing. I have been using it for 7 month and it has always worked perfectly...... " Any offers gratefully recieved ......

07-25-2011, 05:14 PM	#2
pidgeon92 Wizard Posts: 3,144 Karma: 8426142 Join Date: Jun 2008 Location: Chicago, IL Device: Kindle PW2, Kindle Voyage, Kindle DXG, Boox M90, Kobo Aura HD	Yes, you had posted this in another thread, I saw it earlier today. Most likely the battery in the unit is dead. A good long charge on a wall charger should be done, and then perhaps a reset will be needed.

07-25-2011, 07:39 PM	#3
akais Member Posts: 16 Karma: 10 Join Date: Feb 2011 Location: Flourdough-The Shoeshine State! Device: Kindle 1st gen., Kindle 3 WiFi, Sony Prs-650	If the power is interrupted or lost, the page will stay the same on an e-Ink screen. I agree with pidgeon92 that the battery might have died suddenly and that charging it will bring it back, however, you will probably have to replace the internal battery shortly. The unit may have a defect and should still be under warranty, I would contact Sony's tech support, here in the US they are very helpful.

07-26-2011, 08:45 AM	#5
neilmarr neilmarr Posts: 7,215 Karma: 6000059 Join Date: Apr 2009 Location: Monaco-Menton, France Device: sony	Yep, don't rely on a USB charge or on Sony's over-optimistic battery level meter in the screen. You need a tough full charge from the mains every week or so. I run a long charge every week and never let the meter fall below 60%. Since I made this a habit two or three years ago, I''ve never had the slightest hitch with my PRS 505. Before then, I used to hit the kind of snag you've described. Sony knows this flaw. For a company producing such superb software, it's a mystery to me that they don't include a wall charger and adapters in the package. Luck and best wishes. Neil

07-28-2011, 11:41 AM	#9
neilmarr neilmarr Posts: 7,215 Karma: 6000059 Join Date: Apr 2009 Location: Monaco-Menton, France Device: sony	Yup, Carpetmojo. But Sony's range is relatively highly priced anyway. I don't think a few cents at their end and an extra buck or two on the buyer's is going to crash sales. What's happening by supplying only a USB cable and claiming it's good enough damages Sony's reputation for quality hardware and is driving some new users potty. I first came to Mobile read two-and-a-half years ago with the same Sony problems we see over and again even now. It was immediately fixed on advice within hours from Harry T and others who advised me to get hold of a mains charger. Never the glimmer of a problem since. Happy and smooth e-reading with the same old PRS 505 after all this time. One of the reasons I stuck around was in appreciation of what these forums and generous members could achieve that manufacturers and stores can't or won't. And the general advice we've swapped has certainly been priceless to me. Cheers. Neil

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