Had to do Factory Reset; all Awards gone

Wildgift · 07-10-2011, 02:15 PM

I had to do a hard factory reset, because the KT advised of some memory error. I did, and re-established my wifi; no problem, except...

Now, all my awards are gone. Sure, silly, but I liked them! Any way to get them back onto the KT? They show up on IoS devices, just not the KT itself, and yes, I did a sync by hitting the cloud.

And, if I touch the "awards" area, the KT freezes for about 45 seconds, and then shows no awards having been met.

Weird

taming · 07-10-2011, 03:11 PM

It may be related to a known issue they are working on. When someone in the beta group reported it, they suggested uninstalling and then reinstalling the kobo desktop from kobosetup.com. The beta group is using a different firmware, but it might be worth a try. They also suggested doing another factory rest before doing the new desktop part.

TonyToews · 07-10-2011, 05:21 PM

Too late now but I also had to do a factory reset due to the "eReader Storage Error". But I did the Kobo Desktop Synching before and after the factory reset. That saved my award status and then put it back.

Wildgift · 07-10-2011, 07:13 PM

yeah, kobo told me to start with the default desktop and it worked

know-one · 07-10-2011, 08:04 PM

I got my Kobo about a month ago or so.

I think that at first I had no awards - then I seem to have lots of those.

And I don't really pay much attention to them. Guess I'm not so "advanced" as most people in here because I don't even know if these "awards" have a purpose other than be amusing?

TonyToews · 07-10-2011, 08:13 PM

No purpose other than to be amusing and competitive. I think Jane Goodall and crew called this kind of behavior "posturing".

fbrII · 07-11-2011, 10:51 AM

I am more concerned with having to do a factory reset and hope this doesn't become a common problem. If you have a large collection, you are going to be spending an hour or more reloading your library.

07-10-2011, 02:15 PM	#1
Wildgift Connoisseur Posts: 98 Karma: 829414 Join Date: Jun 2011 Device: Nook	Had to do Factory Reset; all Awards gone I had to do a hard factory reset, because the KT advised of some memory error. I did, and re-established my wifi; no problem, except... Now, all my awards are gone. Sure, silly, but I liked them! Any way to get them back onto the KT? They show up on IoS devices, just not the KT itself, and yes, I did a sync by hitting the cloud. And, if I touch the "awards" area, the KT freezes for about 45 seconds, and then shows no awards having been met. Weird Last edited by Wildgift; 07-10-2011 at 02:18 PM.

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07-10-2011, 03:11 PM	#2
taming Trying for calm & polite Posts: 4,012 Karma: 9455193 Join Date: May 2010 Location: Mostly in Canada Device: kobo original, WiFI, Touch, Glo, and Aura	It may be related to a known issue they are working on. When someone in the beta group reported it, they suggested uninstalling and then reinstalling the kobo desktop from kobosetup.com. The beta group is using a different firmware, but it might be worth a try. They also suggested doing another factory rest before doing the new desktop part.

07-10-2011, 05:21 PM	#3
TonyToews Evangelist Posts: 490 Karma: 351398 Join Date: Oct 2010 Device: Kobo Vox and Glo	Too late now but I also had to do a factory reset due to the "eReader Storage Error". But I did the Kobo Desktop Synching before and after the factory reset. That saved my award status and then put it back.

07-10-2011, 07:13 PM	#4
Wildgift Connoisseur Posts: 98 Karma: 829414 Join Date: Jun 2011 Device: Nook	yeah, kobo told me to start with the default desktop and it worked

07-10-2011, 08:04 PM	#5
know-one Connoisseur Posts: 77 Karma: 240112 Join Date: Jun 2011 Device: kOBO	I got my Kobo about a month ago or so. I think that at first I had no awards - then I seem to have lots of those. And I don't really pay much attention to them. Guess I'm not so "advanced" as most people in here because I don't even know if these "awards" have a purpose other than be amusing?

07-10-2011, 08:13 PM	#6
TonyToews Evangelist Posts: 490 Karma: 351398 Join Date: Oct 2010 Device: Kobo Vox and Glo	No purpose other than to be amusing and competitive. I think Jane Goodall and crew called this kind of behavior "posturing".

07-11-2011, 10:51 AM	#7
fbrII F. BluDevil Posts: 428 Karma: 1152548 Join Date: Dec 2008 Location: St. Louis Missouri Device: Pocketbook Inkpad3 pro, Kobo Libra, Kindle Paperwhite	I am more concerned with having to do a factory reset and hope this doesn't become a common problem. If you have a large collection, you are going to be spending an hour or more reloading your library.

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