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Old 06-20-2011, 07:47 PM   #1
daewon
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Problem With Subscribed Content
Hi everyone. Is anyone else having trouble getting their subscribed content like magazines and newspapers? I have two things and i'm not able to get them. They are listed in my account as being active but i have never been able to actually get them and read them.
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Old 06-20-2011, 08:13 PM   #2
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Did you do a sync--turning Airplane mode off?
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Old 06-20-2011, 10:12 PM   #3
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Did you do a sync--turning Airplane mode off?
It should be off...I haven't turned it on unless it's on by default...
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Old 06-21-2011, 12:35 AM   #4
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Also books sync just fine...it's just subscribed magazines and newspapers
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Old 06-21-2011, 05:07 AM   #5
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I even submitted a support ticket for this DAYS ago and it still says it's waiting to be assigned to someone...Nice...
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Old 06-21-2011, 04:14 PM   #6
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huh...i must be the only one...
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Old 06-21-2011, 04:20 PM   #7
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daewon, Go onto the www.getsatisfaction.com/kobo support board. Explain your issue and provide the support ticket number there. The Kobo staff assigned to the board (which is an official Kobo support channel) are often very, very helpful and can more things along.
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Old 06-21-2011, 04:22 PM   #8
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daewon, Go onto the www.getsatisfaction.com/kobo support board. Explain your issue and provide the support ticket number there. The Kobo staff assigned to the board (which is an official Kobo support channel) are often very, very helpful and can more things along.
oooo...i didn't know about that site...thanks taming! :-)
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Old 06-23-2011, 04:30 AM   #9
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I am having the same problem. Able to subscribe to NYTimes and ChristianSciMonitor. BOth show up on desktop. But not on Touch. No problems with downloading books.
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Old 06-23-2011, 05:21 AM   #10
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I am having the same problem. Able to subscribe to NYTimes and ChristianSciMonitor. BOth show up on desktop. But not on Touch. No problems with downloading books.
Mine don't even show up on the desktop. Although the NYT SAYS it's downloading...
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Old 06-23-2011, 08:50 AM   #11
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I am having the same problem. Able to subscribe to NYTimes and ChristianSciMonitor. BOth show up on desktop. But not on Touch. No problems with downloading books.
In the spirit of not overlooking the obvious: you are looking in the library under news and mags correct? Unlike the Kobo Wifi, the downloaded papers/mags don't show up on the main screen the way books do when added. You have to specifically browse into the library, then News and mag to find them (they will stay on the home screen after you open it once).

I have occasionally had issues where individual issues didn't download, but not a long term no download issue, so I can't help with that side of it. Hopefully support will get back to you eventually.
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Old 06-23-2011, 04:11 PM   #12
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Yes. I did mean to say that they are present within the New/Mags section of the Desktop. But they are not present on the device in any form. Since I just purchased the device from Borders, I am going to exchange it and see if the new unit works better.
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