Broken of E-ink

sunnyone · 04-24-2011, 09:51 PM

It's a diaster... My PE just slipped out of my hands and drop down ...
I can see that E-Ink side broke inside and can not display anymore...

Can I just call the customer service to replace E-Ink?
(Just bought last December..from Amazon)

lorenzoens · 04-24-2011, 09:56 PM

e-ink screen replacement is surely quite expensive, but with other ebook readers it's a not so difficult job
I'm very sorry but no warranty would cover this

borisb · 04-24-2011, 10:05 PM

lorenzoens is correct that accidental damage isn't covered by the enTourage warranty. Customer Service may be able to give you a repair estimate.

sunnyone · 04-24-2011, 10:27 PM

Thanks for your reply~
I understand that free replacement will not be acceptable.
If the replacement cost + shipment over 100 USD, I think i'll rather buy another PE. (I'm in Taiwan)

cheyennedonna · 04-24-2011, 10:43 PM

Oh No, I know how that feels, since my edge is no longer working. At least replacement is still possible. Good luck.

Filark · 04-25-2011, 01:32 AM

How sad, Sunnyone!

I was worrying about such a thing yesterday when I was running around the supermarket with my PE in my hand. If someone had bumped into me I would have dropped mine, too.

Good luck with whatever repair/replace option you choose!

04-24-2011, 09:51 PM	#1
sunnyone Edge User	Broken of E-ink It's a diaster... My PE just slipped out of my hands and drop down ... I can see that E-Ink side broke inside and can not display anymore... Can I just call the customer service to replace E-Ink? (Just bought last December..from Amazon)

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04-24-2011, 09:56 PM	#2
lorenzoens Edge User	e-ink screen replacement is surely quite expensive, but with other ebook readers it's a not so difficult job I'm very sorry but no warranty would cover this

04-24-2011, 10:05 PM	#3
borisb Edge User	lorenzoens is correct that accidental damage isn't covered by the enTourage warranty. Customer Service may be able to give you a repair estimate.

04-24-2011, 10:27 PM	#4
sunnyone Edge User	Thanks for your reply~ I understand that free replacement will not be acceptable. If the replacement cost + shipment over 100 USD, I think i'll rather buy another PE. (I'm in Taiwan)

04-24-2011, 10:43 PM	#5
cheyennedonna Edge User	Oh No, I know how that feels, since my edge is no longer working. At least replacement is still possible. Good luck.

04-25-2011, 01:32 AM	#6
Filark Edge User	How sad, Sunnyone! I was worrying about such a thing yesterday when I was running around the supermarket with my PE in my hand. If someone had bumped into me I would have dropped mine, too. Good luck with whatever repair/replace option you choose!

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