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#1 |
Edge User
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Can anyone help? I was going thru the registration process on my new entourage eDGe, and when it come to calibrating the screen it wouldn't respond. I read support, and followed the suggestions they had, but still nothing is working. The screen blinks several times, but continues to stay at the initializing screen. the tablet side will not let me go any farther until it gets thru the calibration.
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#2 |
Edge User
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You could always try resetting the eDGe. If you have the pocket version, there should be a reset pinhole on the back. For the full-sized version, you can just pop out the battery. Give that a shot and try again, maybe.
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#3 |
Edge User
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Just found a knowledgebase article on this, robin, if Dr. T's suggestion doesn't work. See https://www.entourageedge.com/suppor...barticleid=228.
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#4 |
Edge User
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Borisb & Mr. T
I have done all of the resets that I know of or have found regarding this. I have followed the knowledge base article with all the same results. It gets to the "Initializing" screen on the e-reader and will not go any farther than that. I would like to find a way to bypass the setup wizard at least temporarily. If anyone has any ideas on that, it would be very very very appreciated. |
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#5 |
Edge User
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Ok, update..... I let it set on the initializing screen all night. When I got up and checked it this morning, I was able to complete the setup. Thank you to those that gave suggestions.
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#6 |
Edge User
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Glad to hear you're all set now
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#7 |
Edge User
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That's great news, Robinb! Glad it worked. Those initial setups can take quite some time... though I haven't heard of it taking all night. Thanks for the update!
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#8 |
Edge User
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#9 |
Edge User
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It probably didn't need hours, maybe needed only 5-10 minutes. Leaving it overnight simply helps relieve the frustration when nothing is working
![]() It's possible the eDGe was busy in the background working on something that was causing the calibration app to appear essentially non-responsive. These are just the guesses of a programmer, though. Ultimately, computers are mysterious illogical devices that defy understanding at times ![]() |
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