Best customer sevice ever! !!

Last Thusday I dropped my edge. At first everthing looked ok the e-ink still showed the startup screen. Everything went wrong when I booted it up and to my horror the e-ink was garbled and repeated the same picture from left to right in thirds of the screen.

I called support on Friday and explained what happened (I only dropped it 3 feet in a neoprene protective case there was no physical damage visible ) and Jeff emailed me an overnight lable to send it in. I sent out on Monday, got an email from Jeff on Tuesday letting me know he got in and saw the problem and had a tech working on checking the problem.

I expected to find out tomorrow (Thursday) what was wrong and if it could be fixed. While at work today I checked my email for a message and was disappointed not to have one, though I realized I was having unrealistic expectations.

Imagine my complete amazement and absolute joy to see a familiar box on my door TODAY!! (Wednesday) .

I don't know how they did it but they got it fixed and back to me in less than a DAY!!

In the words of more than one Edge customer. ENTOURAGE CUSTOMER SERVICE ROCKS!!!!

That's great!

Glad everything's OK with your device!

Happy to hear your device ended up being rescued . I'll add my own very positive experience. I ordered an Edge Tuesday morning. I received one at my door the next day (I am in eastern Canada). Simply incredible. I can't wait to get home to try it (I let it charge overnight, last night).

Best customer service Ihave ever encountered. Great with tech suport on answering questions

keep up the greta work

Love my Edge

Download lots of tech docs to it

provenceman

I've had spectacular customer service as well. But I also have to say that there's a great little community of support here, too! With the combination of the two, we really have little to worry about in terms of troubleshooting and getting our problems solved.