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#1 |
Chasing Butterflies
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Karma: 5074169
Join Date: Mar 2011
Location: American Southwest
Device: Uses batteries.
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Adobe De-Registration
*sigh* Here goes.
I downloaded the Sony Reader software onto my tablet today to see what the app is all about. (I concur with the general opinion that it sucks.) When setting up my account, the app demanded my Adobe ID. Without thinking twice about it, I gave it to the app, and it registered the app as a "device" and now I've hit my Adobe limit. (Count with me: 1 desktop, 1 laptop, 1 nook, 1 nook color, 1 sony, 1 sony app for my phone that I'm never going to use and I wish I'd never downloaded in the first place.) Can anyone please please please tell me how to go about de-registering one or more of these devices with Adobe in a sane manner? I really do not want to de-register ALL my devices, just a couple. Thanks in advance. ![]() EDIT: And I *have* hit my limit -- when I tried to register my Adobe ID with my actual Sony PRS-950 reader, it gave me the "too many registered devices" error. Last edited by anamardoll; 07-14-2011 at 11:34 PM. |
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#2 |
You kids get off my lawn!
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Karma: 73492664
Join Date: Aug 2007
Location: Columbus, Ohio
Device: Oasis 2 and Libra H2O and half a dozen older models I can't let go of
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Eek. Good luck. I think you have to CALL Adobe.
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#3 |
Chasing Butterflies
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Karma: 5074169
Join Date: Mar 2011
Location: American Southwest
Device: Uses batteries.
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#4 |
You kids get off my lawn!
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Karma: 73492664
Join Date: Aug 2007
Location: Columbus, Ohio
Device: Oasis 2 and Libra H2O and half a dozen older models I can't let go of
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I'm so very sorry. I swear, I thought there were threads about how to contact Adobe to basically get MORE activations (rather than asking them to de-register), but it might be you have to have a device you want to activate first to use that option.
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#5 |
o saeclum infacetum
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Karma: 234348875
Join Date: Oct 2010
Location: New England
Device: Mini, H2O, Glo HD, Aura One, PW4, PW5
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I had a similar situation not that long ago, and I knew I was about to register two new devices. After tons of time with customer support, I was told that I had to wait and try to register a new device and once it was denied, THEN I could contact them to allow me additional permissions.
And the upshot was.... it wasn't necessary. Two new devices went through, no issues. I'm now at four computers and five devices. PS: I think you deregister a device by hooking it up to Adobe and then hitting Control/Shift/D. But that doesn't give you an additional permission anyway. |
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#6 | |
Chasing Butterflies
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Karma: 5074169
Join Date: Mar 2011
Location: American Southwest
Device: Uses batteries.
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Quote:
Ctrl+Shift+E is for the plugged in device. But seriously, de-registering with the Ctrl+Shift method doesn't free up a license? That seems equal parts counter-intuitive and illegal, since that's what the Chat people assured me I should do to free up a license. ![]() And, of course, that doesn't solve my ^&%($ Sony Reader app issue. (Not that that's your fault or anything. Just seriously irked at Sony.) |
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#7 |
Wizard
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Karma: 13500000
Join Date: Nov 2009
Location: Portland, OR
Device: Boox PB360 etc etc etc
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you have to submit a web case to go pas the registration limit
go here http://www.adobe.com/support/digitaleditions/ sign in with your adobe id of course, then click submit a web case on the right. tell them about trying the app etc and that you need to reset your limit so you can activate the 950 they'll fix it up for you. may take a few days . i have hit it several times now what with trying new devices and some updated firmwares being seen as new devices. they always fix it up. |
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#8 |
E-reader Enthusiast
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Karma: 36536965
Join Date: Aug 2010
Location: Southwest, USA
Device: Kindle Oasis 3; Kobo Aura One; iPad Mini 5
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anamardoll, did you solve your problem? Because of the unique agreement that Sony has with Adobe that allows them to create Adobe ID's, I've read several posts by people that imply they have successfully increased their limit by contacting Sony support. They might be able to help you delete the Android device and add your 950. It's another option to try if Adobe support is too slow.
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#9 | |
Grand Sorcerer
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Karma: 25133758
Join Date: Nov 2008
Location: SF Bay Area, California, USA
Device: Pocketbook Touch HD3 (Past: Kobo Mini, PEZ, PRS-505, Clié)
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Quote:
De-registering just keeps someone else from having access to your account on that device or computer; it's useful for when you want to sell a device or give it to someone else. AFAIK, the only way to get more devices registered after the initial 6 involves talking to Adobe. I see that someone says talking to Sony might be enough. Um. Time to look into the DRM-stripping software? |
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#10 |
Omnivorous
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Karma: 27978909
Join Date: Feb 2008
Location: Rural NW Oregon
Device: Kindle Voyage, Kindle Fire HD, Kindle 3, KPW1
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I'm glad I don't deal with Adobe DRM. What a stupid system...
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#11 | |
Chasing Butterflies
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Karma: 5074169
Join Date: Mar 2011
Location: American Southwest
Device: Uses batteries.
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Quote:
![]() I'll try to deal with them this weekend, but I have family coming in and Husband gets concerned when I start ranting about Adobe in front of family members. ![]() |
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#12 |
Wizard
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Karma: 13500000
Join Date: Nov 2009
Location: Portland, OR
Device: Boox PB360 etc etc etc
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just open/submit the web case. they'll take care of it.
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#13 |
Resident Curmudgeon
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Karma: 145488788
Join Date: Nov 2006
Location: Roslindale, Massachusetts
Device: Kobo Libra 2, Kobo Aura H2O, PRS-650, PRS-T1, nook STR, PW3
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I've used my Adobe ID three or 4 times now. Once on the old computer, once on the new computer, once on the laptop and once maybe on the old 505. So I still have two more to go. I strip DRM so I don't need to use any more at the moment.
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