PRS-300 HELP HELP HELP (Sony PRS-300 device is not opening)

bangladesh · 05-28-2011, 09:16 AM

Please someone help. about 5 month ago I bought my Sony PRS-300 from UK.( I live in Bangladesh) today I uploaded 3 new book in the device and after i disconnected from computer the device is not loading. I restarted it but it still doesn't open just says loading. Sending it back to UK is not an option.what can i do?

Mark Nord · 05-28-2011, 09:30 AM

Hi, and welcome to MR!

First try to plug the device in a wall-charger and charge for some hours.

Second, reset the reader by pushing the reset-button with a paper-clip or something, restart by flipping the power switch and immediately connect the device to a PC.

You should get the USB-connected message.
Access the device via Explorer (assuming you are using Windows) and delete the new books.
You can also run CHKDSK on the "removeable media".
(And yes the "exported" removeable media is using VFAT as filesystem. So it is save to use CHKDISK on it.)

HTH
Mark

Sonylistens · 05-31-2011, 12:48 PM

@ Bangladesh,
I'm Evelyn from SonyListens. I work for Sony Electronics Inc. here in the United States and as such am not familiar with the processes and procedures for Sony Canada, but if you will send an email to SonyListens@am.sony.com including your name, address, Reader model and serial number, what issue you are experiencing with your Reader and a phone number where you may be contacted, I will forward it to a colleague in Sony Canada. Or you can e-mail them directly at CIC@SONY.CA.
Thanks =~)
Evelyn Perez
Sonylistens Team

05-28-2011, 09:16 AM	#1
bangladesh Junior Member Posts: 1 Karma: 10 Join Date: May 2011 Device: sony PRS-300	HELP HELP HELP (Sony PRS-300 device is not opening) Please someone help. about 5 month ago I bought my Sony PRS-300 from UK.( I live in Bangladesh) today I uploaded 3 new book in the device and after i disconnected from computer the device is not loading. I restarted it but it still doesn't open just says loading. Sending it back to UK is not an option.what can i do?

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05-28-2011, 09:30 AM	#2
Mark Nord 2B \|\| !2B Posts: 852 Karma: 194010 Join Date: Feb 2010 Location: Austria Device: Sony PRS505/650/T1/tolino vision 5	Hi, and welcome to MR! First try to plug the device in a wall-charger and charge for some hours. Second, reset the reader by pushing the reset-button with a paper-clip or something, restart by flipping the power switch and immediately connect the device to a PC. You should get the USB-connected message. Access the device via Explorer (assuming you are using Windows) and delete the new books. You can also run CHKDSK on the "removeable media". (And yes the "exported" removeable media is using VFAT as filesystem. So it is save to use CHKDISK on it.) HTH Mark

05-31-2011, 12:48 PM	#3
Sonylistens Sony Customer Service Rep Posts: 35 Karma: 1170 Join Date: Nov 2010 Device: Sony Reader	@ Bangladesh, I'm Evelyn from SonyListens. I work for Sony Electronics Inc. here in the United States and as such am not familiar with the processes and procedures for Sony Canada, but if you will send an email to SonyListens@am.sony.com including your name, address, Reader model and serial number, what issue you are experiencing with your Reader and a phone number where you may be contacted, I will forward it to a colleague in Sony Canada. Or you can e-mail them directly at CIC@SONY.CA. Thanks =~) Evelyn Perez Sonylistens Team

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