Kobo

dfgse · 05-11-2011, 06:39 PM

I have been trying to get my Kobo looked at for more than three months with no result. The screen suddenly went black in parts so I cannot use the reader. I brought this to Kobo's attention more than three months ago and I still have no result. Soon it will be more than one year since I purchased the product.
Kobo, are you making this take so long that you will refuse to help after one year?
Kobo, the way you communicate is disappointing. You do not respond to questions. You would not give me the name of the courier company. You would not give me thr trascking number.
Kobo, your after sales service and help is not functional.
I purchased my reader in Christchurch New Zealand. The New Zealand seller Whitcoulls say they do not need to help me. I am disappointed in Whitcoulls and in Kobo. Why do you sell a product through a seller and then not offer help?
Kobo and Whitcoulls, why do you sell a product and not help when there is a problem with the product?
A have literally spent days of my life trying to communicate with you both and as of now (after more than 40 emails and several telephone calls) have no solution to my situation. I am very disappointed in this product. I am very disappointed in the support network and help I get from kobo and Whitcoulls New Zealand.
A very very disappointed customer.

moffattm · 05-11-2011, 07:04 PM

Whitcoulls most certainly do have to help you!

The Consumer Guarantees Act says that a consumer is allowed to take faulty goods back to the retailer; the retailer is not allowed to fob you off and tell you that you have to deal with the manufacturer.

So what you do is take the faulty Kobo back to Whitcoulls and tell them it's faulty and it's up to them to get it sorted, they have to deal with Kobo in Canada. If they say no then refer them to the Consumer Guarantees Act (any major retailer should already be familiar with it). A plain-English translation of the Act can be read at http://www.consumer.org.nz/reports/c...tting-it-right

05-11-2011, 06:39 PM	#1
dfgse Junior Member Posts: 1 Karma: 10 Join Date: Feb 2011 Device: Kobo	Kobo I have been trying to get my Kobo looked at for more than three months with no result. The screen suddenly went black in parts so I cannot use the reader. I brought this to Kobo's attention more than three months ago and I still have no result. Soon it will be more than one year since I purchased the product. Kobo, are you making this take so long that you will refuse to help after one year? Kobo, the way you communicate is disappointing. You do not respond to questions. You would not give me the name of the courier company. You would not give me thr trascking number. Kobo, your after sales service and help is not functional. I purchased my reader in Christchurch New Zealand. The New Zealand seller Whitcoulls say they do not need to help me. I am disappointed in Whitcoulls and in Kobo. Why do you sell a product through a seller and then not offer help? Kobo and Whitcoulls, why do you sell a product and not help when there is a problem with the product? A have literally spent days of my life trying to communicate with you both and as of now (after more than 40 emails and several telephone calls) have no solution to my situation. I am very disappointed in this product. I am very disappointed in the support network and help I get from kobo and Whitcoulls New Zealand. A very very disappointed customer. Last edited by dfgse; 05-11-2011 at 06:40 PM. Reason: Spelling

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05-11-2011, 07:04 PM	#2
moffattm Addict Posts: 333 Karma: 1440670 Join Date: Jul 2010 Location: Auckland, New Zealand Device: Kobo Original, Kobo Glo	Whitcoulls most certainly do have to help you! The Consumer Guarantees Act says that a consumer is allowed to take faulty goods back to the retailer; the retailer is not allowed to fob you off and tell you that you have to deal with the manufacturer. So what you do is take the faulty Kobo back to Whitcoulls and tell them it's faulty and it's up to them to get it sorted, they have to deal with Kobo in Canada. If they say no then refer them to the Consumer Guarantees Act (any major retailer should already be familiar with it). A plain-English translation of the Act can be read at http://www.consumer.org.nz/reports/c...tting-it-right

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