Half of the screen just died

agione · 06-22-2007, 11:13 AM

Yep, thats right. Was reading a book as normal, clicked the next page button and all of a sudden, half the screen was dead. Tried reseting it, plugging it in, soft resets and any other usful tips i could find in this forum.

I have attached some images as to what is actually happening.

Sucks that this is my first post on the forum. I haven't had any troubles with it at all so far, no indication what so ever that it would have failed and it has never been dropped and always in the original case.

Has this happened to anyone? or does it look like i have to ship it back? The crappy thing is that my relative bought it for me as they live in the states and brought it over to Sydney for Christmas.

NatCh · 06-22-2007, 12:09 PM

Ouch.

I'm afraid that does look like a return it type problem to me.

Perhaps your relative can handle the warranty return for you? At least you've got someone in the States that you know you can trust to handle it for you.

diabloNL · 06-22-2007, 12:28 PM

It does indeed look like a hardware failure. I hope you can sort it out with your relative. Good luck!

yvanleterrible · 06-22-2007, 01:09 PM

The white band is intriguing!

TadW · 06-22-2007, 01:59 PM

Ouch!

I suppose a hard reset won't help here. Have you tried?

dbdguam · 06-22-2007, 07:37 PM

I share the pain. Two weeks ago I charged my reader and after charging the bottom half of the screen was all white and blotchy with vertical and horizontal lines running from edge to edge. I called Sony's 800 support number and was surprised to find myself talking to a guy in Manila. I live in Guam and have an office in Manila so we had a nice chat and I ended up sending the reader back to San Diego, I am now waiting for the replacement. If you need help, send me an email, I am a little closer to you than the mainland U.S. dbdguam@yahoo.com

agione · 06-23-2007, 12:53 AM

The hard reset is done from the little reset whole in the back right? yeah i tried that, didn't really do anything at all.

I guess i will have to send it to my relative in the states. Hopefully he can get it sorted for me...

Damn it, i loved reading books on the reader. 100x better than my old eBookWise i used to have. Kids unfortunatly dropped it on the floor so i can use that either these days. Guess i have to go back to the psp for now.

NatCh · 06-23-2007, 01:29 AM

It sounds like you're doing a soft reset -- the full instructions are here.

It probably won't work, but I don't see any reason not to give it a try.

agione · 06-23-2007, 10:11 AM

Quote:

Originally Posted by NatCh

It sounds like you're doing a soft reset -- the full instructions are here.

It probably won't work, but I don't see any reason not to give it a try.

Yeah tried the hard reset and that didnt do a thing either... ohh well

Thanks for the the suggestion though.

bluephoenix · 07-11-2007, 02:27 PM

Hello,

I just posted this elsewhere on the forum. I have also a problem with my ereader screen.

3 months and 3 days after buying the reader, the screen stopped working (white and black areas starting from a central point, no physical damage on the surface, no mishandling between the time it worked properly and the time it ceased to work).

I sent it for repair. SONY says that I must pay $272 to repair the ereader. The warranty lasts 3 months, and their flat repair rate does not include screens. Now, a new PRS500 costs $298 (prices have dropped).

I tried to negociate with the customer service, with no success.
SONY has a sexy product but a terrible "after sale" policy (no worthy from them).

If anyone from SONY is reading this, and is willing to help, please react to this post.

((
Bluephoenix

NatCh · 07-11-2007, 02:29 PM

I wouldn't expect Sony to respond here-- they do seem to read us sometimes, but I think I heard/read somewhere once that they have a policy against participating in forums like this.

06-22-2007, 11:13 AM	#1
agione Junior Member Posts: 3 Karma: 10 Join Date: Jun 2007 Device: sony ereader	Half of the screen just died Yep, thats right. Was reading a book as normal, clicked the next page button and all of a sudden, half the screen was dead. Tried reseting it, plugging it in, soft resets and any other usful tips i could find in this forum. I have attached some images as to what is actually happening. Sucks that this is my first post on the forum. I haven't had any troubles with it at all so far, no indication what so ever that it would have failed and it has never been dropped and always in the original case. Has this happened to anyone? or does it look like i have to ship it back? The crappy thing is that my relative bought it for me as they live in the states and brought it over to Sydney for Christmas. Attached Thumbnails

06-22-2007, 07:37 PM	#6
dbdguam Junior Member Posts: 1 Karma: 10 Join Date: Sep 2006 Device: Treo 650	My reader too I share the pain. Two weeks ago I charged my reader and after charging the bottom half of the screen was all white and blotchy with vertical and horizontal lines running from edge to edge. I called Sony's 800 support number and was surprised to find myself talking to a guy in Manila. I live in Guam and have an office in Manila so we had a nice chat and I ended up sending the reader back to San Diego, I am now waiting for the replacement. If you need help, send me an email, I am a little closer to you than the mainland U.S. dbdguam@yahoo.com

07-11-2007, 02:27 PM	#10
bluephoenix Junior Member Posts: 2 Karma: 10 Join Date: Jul 2007 Device: Sony eReader - PRS500	My screen died too... Hello, I just posted this elsewhere on the forum. I have also a problem with my ereader screen. 3 months and 3 days after buying the reader, the screen stopped working (white and black areas starting from a central point, no physical damage on the surface, no mishandling between the time it worked properly and the time it ceased to work). I sent it for repair. SONY says that I must pay $272 to repair the ereader. The warranty lasts 3 months, and their flat repair rate does not include screens. Now, a new PRS500 costs $298 (prices have dropped). I tried to negociate with the customer service, with no success. SONY has a sexy product but a terrible "after sale" policy (no worthy from them). If anyone from SONY is reading this, and is willing to help, please react to this post. (( Bluephoenix

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06-22-2007, 12:09 PM	#2
NatCh Gizmologist Posts: 11,615 Karma: 929550 Join Date: Jan 2006 Location: Republic of Texas Embassy at Jackson, TN Device: Pocketbook Touch HD3	Ouch. I'm afraid that does look like a return it type problem to me. Perhaps your relative can handle the warranty return for you? At least you've got someone in the States that you know you can trust to handle it for you.

06-22-2007, 12:28 PM	#3
diabloNL Gadget Force® Posts: 705 Karma: 2733 Join Date: Jun 2006 Location: The Netherlands Device: Sony PRS-300 + Cybook with funny screen :P	It does indeed look like a hardware failure. I hope you can sort it out with your relative. Good luck!

06-22-2007, 01:09 PM	#4
yvanleterrible Reborn Paper User Posts: 8,616 Karma: 15446734 Join Date: May 2006 Location: Que Nada Device: iPhone8, iPad Air	The white band is intriguing!

06-22-2007, 01:59 PM	#5
TadW Uebermensch Posts: 2,583 Karma: 1094606 Join Date: Jul 2003 Location: Italy Device: Kindle	Ouch! I suppose a hard reset won't help here. Have you tried?

06-23-2007, 12:53 AM	#7
agione Junior Member Posts: 3 Karma: 10 Join Date: Jun 2007 Device: sony ereader	The hard reset is done from the little reset whole in the back right? yeah i tried that, didn't really do anything at all. I guess i will have to send it to my relative in the states. Hopefully he can get it sorted for me... Damn it, i loved reading books on the reader. 100x better than my old eBookWise i used to have. Kids unfortunatly dropped it on the floor so i can use that either these days. Guess i have to go back to the psp for now.

06-23-2007, 01:29 AM	#8
NatCh Gizmologist Posts: 11,615 Karma: 929550 Join Date: Jan 2006 Location: Republic of Texas Embassy at Jackson, TN Device: Pocketbook Touch HD3	It sounds like you're doing a soft reset -- the full instructions are here. It probably won't work, but I don't see any reason not to give it a try.

07-11-2007, 02:29 PM	#11
NatCh Gizmologist Posts: 11,615 Karma: 929550 Join Date: Jan 2006 Location: Republic of Texas Embassy at Jackson, TN Device: Pocketbook Touch HD3	I wouldn't expect Sony to respond here-- they do seem to read us sometimes, but I think I heard/read somewhere once that they have a policy against participating in forums like this.

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