Kobo website doesn't like my debit master card

jessicalynn · 01-19-2011, 10:13 PM

anyone else have this problem? My bank got bought by a bigger bank, and I got a new debit card, which is now a master card instead of a visa. I entered all my info correct and tried multiple times, but kobo doesn't like my new card! So annoying. Anyone know how I can fix this or do I need to write kobo off as ane book vendor?
ps My card has been working fine other wise.

JSWolf · 01-19-2011, 10:16 PM

I suggest you contact the bank and ask them what might be the problem.

SensualPoet · 01-23-2011, 10:45 AM

I had a similar problem using a MasterCard gift card at the Borders e-book store (which is powered by Kobo in the back-end). A standard Visa worked fine.

I would raise the issue with Kobo support so at least they are aware of it. There are ongoing good deals from the kobobooks store as well as some content hard to find elsewhere.

01-19-2011, 10:13 PM	#1
jessicalynn Zealot Posts: 131 Karma: 10099 Join Date: Jul 2010 Device: Nook First Gen (broken), iPad, Kindle Touch SO	Kobo website doesn't like my debit master card anyone else have this problem? My bank got bought by a bigger bank, and I got a new debit card, which is now a master card instead of a visa. I entered all my info correct and tried multiple times, but kobo doesn't like my new card! So annoying. Anyone know how I can fix this or do I need to write kobo off as ane book vendor? ps My card has been working fine other wise.

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01-19-2011, 10:16 PM	#2
JSWolf Resident Curmudgeon Posts: 79,550 Karma: 145863177 Join Date: Nov 2006 Location: Roslindale, Massachusetts Device: Kobo Libra 2, Kobo Aura H2O, PRS-650, PRS-T1, nook STR, PW3	I suggest you contact the bank and ask them what might be the problem.

01-23-2011, 10:45 AM	#3
SensualPoet Wizard Posts: 2,302 Karma: 2607151 Join Date: Nov 2009 Location: Toronto Device: Kobo Aura HD, Kindle Paperwhite, Asus ZenPad 3, Kobo Glo	I had a similar problem using a MasterCard gift card at the Borders e-book store (which is powered by Kobo in the back-end). A standard Visa worked fine. I would raise the issue with Kobo support so at least they are aware of it. There are ongoing good deals from the kobobooks store as well as some content hard to find elsewhere.

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