KOBO - problem solved

Merbear · 01-14-2011, 11:16 AM

I had screen problems with the KOBO I bought my son and after advising customer support - was advised to send it back. I did so earlier this week via courier in the package provided to me by KOBO. Now when I check my KOBO request online they have my problem marked as 'solved'. I don't consider this 'solved' until I have the KOBO back in my hand!
On the whole - I've no problem with customer support from KOBO or Sony. Just don't like to have them solving my problem prematurely. I am hoping though that if they are going to replace the KOBO that they allow me to upgrade to the wifi. I was impressed with the page turning speed when I tried one out at Chapters.

taming · 01-14-2011, 11:19 AM

Solved, in this case, means that the ticket is no longer being updated by Kobo or awaiting a response from you. Although you cannot reopen a ticket once marked in this way, if your problem truly is not solved once you get the replacement, you can open a new ticket and reference the old ticket number in your title (e.g. broken Kobo problem continues also see original ticket#xxxxx)

Merbear · 01-14-2011, 11:45 AM

red face here....my sister just called and Purolator just delivered the KOBO back to me. I guess they are more efficient than I realized!

01-14-2011, 11:16 AM	#1
Merbear Enthusiast Posts: 38 Karma: 67710 Join Date: Jul 2010 Location: Ontario Device: PRS-600 & Kobo & PRS-650, iTouch and iPad2	KOBO - problem solved I had screen problems with the KOBO I bought my son and after advising customer support - was advised to send it back. I did so earlier this week via courier in the package provided to me by KOBO. Now when I check my KOBO request online they have my problem marked as 'solved'. I don't consider this 'solved' until I have the KOBO back in my hand! On the whole - I've no problem with customer support from KOBO or Sony. Just don't like to have them solving my problem prematurely. I am hoping though that if they are going to replace the KOBO that they allow me to upgrade to the wifi. I was impressed with the page turning speed when I tried one out at Chapters.

01-14-2011, 11:19 AM	#2
taming Trying for calm & polite Posts: 4,012 Karma: 9455193 Join Date: May 2010 Location: Mostly in Canada Device: kobo original, WiFI, Touch, Glo, and Aura	Solved, in this case, means that the ticket is no longer being updated by Kobo or awaiting a response from you. Although you cannot reopen a ticket once marked in this way, if your problem truly is not solved once you get the replacement, you can open a new ticket and reference the old ticket number in your title (e.g. broken Kobo problem continues also see original ticket#xxxxx) Last edited by taming; 01-14-2011 at 11:28 AM.

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01-14-2011, 11:45 AM	#3
Merbear Enthusiast Posts: 38 Karma: 67710 Join Date: Jul 2010 Location: Ontario Device: PRS-600 & Kobo & PRS-650, iTouch and iPad2	red face here....my sister just called and Purolator just delivered the KOBO back to me. I guess they are more efficient than I realized!

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