Classic HELP!! :(

adb45 · 12-02-2010, 08:56 PM

So I got my nook 3.5 hours ago, and have already made it mad. That didn't take long. I plugged it in to start charging it and it turned on, so I started playing with it (noticing later that I'm not supposed to touch it until the battery completely charges). It said that there was an update available (1.5) so I started updating it. It seemed to get most of the way through the update, but then it froze. Its been on the same screen for over an hour now and I cannot seem to turn it off. I unplugged it for a moment (have you crashed your head against a wall to celebrate my stupidity yet? you should.) to see if I could fix it by connecting it to my computer. All I succeeded in doing was getting the orange light to turn off. And now its plugged into the wall and still unresponsive.

help?? please?

SCION · 12-02-2010, 09:03 PM

I found this in a B&N forum:

http://bookclubs.barnesandnoble.com/.../426179/page/2

The problem was resolved in different ways.

I don't have experience with a NOOK.

French · 12-02-2010, 09:04 PM

Edited - I was confused on device

desertgrandma · 12-02-2010, 11:40 PM

Is there not a customer service number you can call?

Or a BN store nearby you can take it to?

SCION · 12-03-2010, 11:53 AM

How did you make out?

kezza · 12-03-2010, 04:17 PM

I believe that removing the battery is the only way to really restart the thing. If the computer inside freezes the e-ink display doesn't change, since it requires no power to maintain the image. Popping the battery out (which requires a 00 phillips head screwdriver) and then putting it back in, and then plugging the device into the charger should reboot the computer. You may need to also press the power button on top to get it to restart. Good luck.

12-02-2010, 08:56 PM	#1
adb45 Junior Member Posts: 1 Karma: 10 Join Date: Dec 2010 Device: nook	HELP!! :( So I got my nook 3.5 hours ago, and have already made it mad. That didn't take long. I plugged it in to start charging it and it turned on, so I started playing with it (noticing later that I'm not supposed to touch it until the battery completely charges). It said that there was an update available (1.5) so I started updating it. It seemed to get most of the way through the update, but then it froze. Its been on the same screen for over an hour now and I cannot seem to turn it off. I unplugged it for a moment (have you crashed your head against a wall to celebrate my stupidity yet? you should.) to see if I could fix it by connecting it to my computer. All I succeeded in doing was getting the orange light to turn off. And now its plugged into the wall and still unresponsive. help?? please?

12-02-2010, 09:03 PM	#2
SCION Séduisant Posts: 4,706 Karma: 2107018 Join Date: Jan 2010 Location: Texas, USA Device: Boox Note Air2+; Kobo Libra2; Kindle Scribe, Oasis3; iPad Mini6	I found this in a B&N forum: http://bookclubs.barnesandnoble.com/.../426179/page/2 The problem was resolved in different ways. I don't have experience with a NOOK.

12-02-2010, 09:04 PM	#3
French Groupie Posts: 151 Karma: 1002968 Join Date: Dec 2008 Device: none	Edited - I was confused on device

12-02-2010, 11:40 PM	#4
desertgrandma Enjoying the show.... Posts: 14,270 Karma: 10462843 Join Date: Jun 2008 Location: Arizona Device: A K1, Kindle Paperwhite, an Ipod, IPad2, Iphone, an Ipad Mini & macAir	Is there not a customer service number you can call? Or a BN store nearby you can take it to?

12-03-2010, 11:53 AM	#5
SCION Séduisant Posts: 4,706 Karma: 2107018 Join Date: Jan 2010 Location: Texas, USA Device: Boox Note Air2+; Kobo Libra2; Kindle Scribe, Oasis3; iPad Mini6	How did you make out?

12-03-2010, 04:17 PM	#6
kezza Lowlife of the Party Posts: 266 Karma: 4038 Join Date: Oct 2002 Location: seattle Device: nook, iphone	I believe that removing the battery is the only way to really restart the thing. If the computer inside freezes the e-ink display doesn't change, since it requires no power to maintain the image. Popping the battery out (which requires a 00 phillips head screwdriver) and then putting it back in, and then plugging the device into the charger should reboot the computer. You may need to also press the power button on top to get it to restart. Good luck.

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