please help me, i can't power off

[curau]

i am korean. i tried to change fonts(from English to korean).
But my prs-500 have any error. To do hard reset, i tried to power off, but prs-500 can't be done.
The description(start up.... or updating firmware..) appear.
Also prs-500 can't connect to Connect reader program.
Please help me

[igorsk]

Use the firmware update to restore to the official firmware:
http://download.sony.com/prs/prs-500...0.02.01300.exe

[curau]

but, i can't update firmware your indicating link.
Continuesly, power off and connection can not be acted.
Do you have other solution?
Please help me.

[dhbailey]

If you can't power off, you need to do a reset. Use a bent paper clip to push into the tiny hole in the back of the reader to do the reset. You'll have to either bend the cover back in order to reach the hole (I've done it gently twice with no adverse effect on the cover) or remove the cover. Push the paperclip in far enough to feel a tiny motion of the button hidden at the bottom of the reset hole.

Then turn the power off -- the reader will restart and things should be fine.

If not, you may have to do a hard reset, but I'm sorry I don't know the sequence of things to accomplish this, not having had to do it yet.

[NatCh]

Hard Reset instructions are available here in the Wiki.

[curau]

what is power off method?
First, when power off have done, can hard format be started ?

[curau]

if my prs-500 can be connected to pc, i can updating for firmware.
But because of firmware error, i can't connect to pc.
please help me.

[JSWolf]

Looks like the only solution is to find someone in the USA to send it to (along with a copy of the receipt) to then send it to Sony for repair. No idea if this would be covered by the warranty or not. Looks like you are well and truly screwed otherwise.

Basically, if you are NOT in the USA then DO NOT MODIFY THE FIRMWARE as if you brick it, good luck getting it fixed.

[dhbailey]

Originally Posted by curau

what is power off method?
First, when power off have done, can hard format be started ?

The power off method is the same with a reset as when you are reading:

pull the power switch down for a second and release it.

During a soft-reset it doesn't really power off but it does restart the reader.

If this won't work for you, then I'm afraid you'll have to follow the instructions JSWolf suggested.

I hope you can get things set right on your own!

[BobVA]

Also, make sure the battery is charged. If the screen is continuously displaying the same message it may not be hung, it may have a dead battery.

The wall charger, not usb charger, may work better for this.

Good luck,
Bob

[JSWolf]

When you look at the charge light on near the power switch do you see an orange flashing light? My wife's reader had such when I last turned it on because the battery was almost drained. The came up with the opening screen and did not switch over to the reader main menu because it did not have enough battery life left. It's fine now that I've set it charging.

[each]

Originally Posted by igorsk

Use the firmware update to restore to the official firmware:
http://download.sony.com/prs/prs-500...0.02.01300.exe

I got the same problem, damn!

the unit keeps on starting up....

but I can still connect it to my pc and the CONNECT software.

I download the firmware update to try to restore.

It says: This PRS-500 is up-to-date, didn't do any restore.

How can I get restored???

[each]

The updateVersion check blocks me from restoring 1.0.02.01300.

Unzip the firmware updater, find info about updateVersion checking from this file: ../eBookUpdater/scripts/eBookUpdaterMain.xml

<function id="getUpdateVersion">var localPath = "../assets/updaterAssets/PRSVersion.dat" var versionPath = this.container.mergeURI(localPath).slice(7) try { var aFile = new Stream.File(versionPath) var aBuffer = aFile.toString() aBuffer = aBuffer.substring(0, 9) // remove extra byte aFile.close() return aBuffer } catch (e) { trace("\nCould not locate required PRSVersion resource!") }</function>

Wow, use txt editor to open ../assets/updaterAssets/PRSVersion.dat, here is the version info - "100201300"

Then change this number to 100201301 or even higher, it doesn't matter.

Re-connected to pc and use PRS-500 Updater to restore, it went through the version check and reintall the firmware, my Reader is woring again!!!

Anyway, the version is still in 100201300 from Reader's Settings after restore.

I must say I am so happy that it saved my Reader and saves my money, Sony will charge $79.99 for the initail labor portion of repair, maybe more for parts or labor repair!!! (if the unit was bought within 90 days, repair maybe free, not sure, just maybe)

[dhbailey]

Congratulations on getting your reader working again! What a relief that must be. I've only had my reader for 6 weeks, but I already can't imagine being without it.

I am reading Project Gutenberg books which just aren't available in any other format (I don't feel like printing them out!) and I don't have any desire to go back to reading on my Palm Tungsten T5, not after this delightful reading experience on the Sony Reader, so if anything happens to mine, I'll be buying a second one to have as a backup! I sure hope that doesn't become necessary, though!

[diabloNL]

Originally Posted by curau

if my prs-500 can be connected to pc, i can updating for firmware.
But because of firmware error, i can't connect to pc.
please help me.

I had the same. It didn't start the USB util. Try to connect it to USB and then soft reset the reader. For me that worked and after some time it wend into the USB mode. After that use the method "each" is describing.