DRM Protected Book Wouldn't Open

randyflycaster · 02-28-2011, 06:50 PM

I bought the ebook Unbroken. I went to open it and got a notice that the book was DRM protected. I tried to open to book, but couldn't. Finally, I gave up. An hour or so later, however, I tried again, and I was able to open the book.

I'm just curious: What went on that kept me from opening the book?

I have a Sony 350.

Thanks,

Randy

BeccaPrice · 03-01-2011, 08:19 PM

This just happened to a customer of mine who purchased a Sony. Does anybody have any ideas why it might be happening and how to fix it?

elcreative · 03-01-2011, 09:43 PM

Missed comment about working an hour later... my comment irrelevant and deleted...

colinsky · 03-01-2011, 09:56 PM

Are the time zones on your computer/reader correct? Are the clocks in sync?

randyflycaster · 03-02-2011, 09:05 AM

How do I check the clock on my reader?
Randy

randyflycaster · 03-02-2011, 09:33 AM

I chatted with a rep from Sony, but she didn't seem to have a good answer. She wanted to reformat my Sony reader, but I didn't do so because she couldn't answer why the book opened an hour later.

She did give me this link about DRM bugs, but I don't think it was applicable in my case as all my books are in epub format.

http://www.kb.sony.com/selfservice/d...nalId=C1008686

Poppaea · 03-02-2011, 05:03 PM

Quote:

Originally Posted by randyflycaster

How do I check the clock on my reader?
Randy

Home screen ---> setttings ---> date and time

mbelec · 03-03-2011, 06:16 AM

I had this happen with an epub book from the Phili libaray - I deleted it in case I got a messed up copy somehow, then redownloaded it but it still wouldn't open. I tried a different library book and it worked fine. Not sure why that one book wouldn't open.

jbcohen · 03-03-2011, 07:24 AM

What electronic book store did you get the book from? Sony readers are required to get the electronic books from sony's book store.

randyflycaster · 03-03-2011, 09:40 AM

My clock's setting is fine. I may have bought the book from Borders. I'm not sure. I was told I could buy books from there. Besides, why did the book open an hour or so later?
Randy

KrowNB · 03-03-2011, 10:01 AM

Quote:

Originally Posted by jbcohen

What electronic book store did you get the book from? Sony readers are required to get the electronic books from sony's book store.

I have a Sony PRS-650. I've only downloaded one book from the Sony store. I have purchased numerous books from Kobobooks and have downloaded free books from Gutenberg and other sites as well as from our library. As far as I know, wherever I'm able to obtain an epub book I'll be able to get that into my Sony. Why do you say Sony readers are required to get books from the Sony store?

mcrmama · 03-03-2011, 10:15 AM

You should be able to buy books from any store that uses ePub. It does not need to be the Sony store. I usually get mine from kobo. I don't know why it didn't work for you.

the_mitten · 04-08-2011, 06:11 PM

I just had the same problem this morning. I bought a book through the Waterstones site and opened the link using Sony Reader Library. I dragged the book to my PRS 350 using the Sony Library and disconnected. When I tried to open the book on the 350, it said DRM protected. So I reconnected to the computer, navigated to the book on the reader and preview/opened the file using the PC. This worked fine. I disconnected again and all is working OK - I can read the book on the 350. It would be interesting to know what what the problem was?

Shopaholic · 04-09-2011, 11:24 AM

Quote:

Originally Posted by jbcohen

What electronic book store did you get the book from? Sony readers are required to get the electronic books from sony's book store.

This is completely untrue. One of the great things about the Sony vs the Kindle is that you can buy books from just about anywhere. Any site that sells in ePub or PDF format plus it also uses several other formats as well.

Poppaea · 04-09-2011, 12:15 PM

Quote:

Originally Posted by jbcohen

What electronic book store did you get the book from? Sony readers are required to get the electronic books from sony's book store.

Please try not to spread wrong informations! THIS IS BS! Sonys read epubs, lrf's und pdf's from everywhere but B&N.

02-28-2011, 06:50 PM	#1
randyflycaster Zealot Posts: 113 Karma: 1000858 Join Date: Oct 2010 Location: New York City Device: Sony 350	DRM Protected Book Wouldn't Open I bought the ebook Unbroken. I went to open it and got a notice that the book was DRM protected. I tried to open to book, but couldn't. Finally, I gave up. An hour or so later, however, I tried again, and I was able to open the book. I'm just curious: What went on that kept me from opening the book? I have a Sony 350. Thanks, Randy

03-01-2011, 09:43 PM	#3
elcreative Wizard Posts: 2,888 Karma: 5875940 Join Date: Dec 2007 Device: PRS505, 600, 350, 650, Nexus 7, Note III, iPad 4 etc	Missed comment about working an hour later... my comment irrelevant and deleted... Last edited by elcreative; 03-01-2011 at 11:10 PM. Reason: Mis-read OP

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03-01-2011, 08:19 PM	#2
BeccaPrice Wizard Posts: 2,146 Karma: 11174187 Join Date: Jan 2011 Device: Sony 350, K3-3G, K4SO, KPW	This just happened to a customer of mine who purchased a Sony. Does anybody have any ideas why it might be happening and how to fix it?

03-01-2011, 09:56 PM	#4
colinsky Addict Posts: 240 Karma: 3500000 Join Date: Sep 2009 Device: Sony PRS-300, PRS-T1, PRS-T3	Are the time zones on your computer/reader correct? Are the clocks in sync?

03-02-2011, 09:05 AM	#5
randyflycaster Zealot Posts: 113 Karma: 1000858 Join Date: Oct 2010 Location: New York City Device: Sony 350	How do I check the clock on my reader? Randy

03-02-2011, 09:33 AM	#6
randyflycaster Zealot Posts: 113 Karma: 1000858 Join Date: Oct 2010 Location: New York City Device: Sony 350	I chatted with a rep from Sony, but she didn't seem to have a good answer. She wanted to reformat my Sony reader, but I didn't do so because she couldn't answer why the book opened an hour later. She did give me this link about DRM bugs, but I don't think it was applicable in my case as all my books are in epub format. http://www.kb.sony.com/selfservice/d...nalId=C1008686

03-03-2011, 06:16 AM	#8
mbelec Addict Posts: 209 Karma: 1165996 Join Date: Dec 2009 Location: Maine Device: sony prs-350, Ipad 3	I had this happen with an epub book from the Phili libaray - I deleted it in case I got a messed up copy somehow, then redownloaded it but it still wouldn't open. I tried a different library book and it worked fine. Not sure why that one book wouldn't open.

03-03-2011, 07:24 AM	#9
jbcohen Wizard Posts: 3,032 Karma: 11196738 Join Date: Oct 2010 Location: Where am I? Device: Kindle Paperwhite Signature edition and a Samsung S24 Ultra	What electronic book store did you get the book from? Sony readers are required to get the electronic books from sony's book store.

03-03-2011, 09:40 AM	#10
randyflycaster Zealot Posts: 113 Karma: 1000858 Join Date: Oct 2010 Location: New York City Device: Sony 350	My clock's setting is fine. I may have bought the book from Borders. I'm not sure. I was told I could buy books from there. Besides, why did the book open an hour or so later? Randy

03-03-2011, 10:15 AM	#12
mcrmama Addict Posts: 239 Karma: 16806 Join Date: Jul 2010 Device: Kobo Aura One	You should be able to buy books from any store that uses ePub. It does not need to be the Sony store. I usually get mine from kobo. I don't know why it didn't work for you.

04-08-2011, 06:11 PM	#13
the_mitten Junior Member Posts: 3 Karma: 10 Join Date: Apr 2011 Device: Sony PRS350	I just had the same problem this morning. I bought a book through the Waterstones site and opened the link using Sony Reader Library. I dragged the book to my PRS 350 using the Sony Library and disconnected. When I tried to open the book on the 350, it said DRM protected. So I reconnected to the computer, navigated to the book on the reader and preview/opened the file using the PC. This worked fine. I disconnected again and all is working OK - I can read the book on the 350. It would be interesting to know what what the problem was?

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