Borders does not accept any returns on Kobo

RemoGaggi · 12-07-2010, 08:07 PM

I was thinking of getting a Kobo reader for my girlfriend as a Christmas present. I think she'll like it, but I'm not 100% sure. At the register, I asked what the return policy is in the event the my GF didn't like it. I was told they do not accept any returns. If the unit is defective, they will replace it with another unit. They won't even accept a return for store credit.
Needless to say, they lost a sale because of their stupid restrictive policy.

jsites · 12-08-2010, 03:46 AM

That cashier was not properly informed.

I work at a Borders store, and as of about a month ago, Borders changed their policy, and any eReader purchase will be allowed to be returned, within 30 days of purchase, with your receipt or a gift receipt and box and all materials that came in the box, no questions asked.

This was information sent out as a company-wide policy change (or at least all USA stores), and all stores should have informed all of their staff about this change.

Unfortunately, I cannot find anything on the Borders website that reiterates this information.

RemoGaggi · 12-08-2010, 11:33 AM

When I was at the register, the cashier called the manager to confirm the "No-return" policy and was told there were no returns. Maybe the store didn't get the memo. But in any event, this left a bad taste and surely sets it up for hassle if I had to return it.

RemoGaggi · 12-08-2010, 12:15 PM

Another follow-up. I thought about trying to order a Kobo online and I called Borders' customer service to check the return policy. I was told the same thing at the store - If I open the package, I cannot return it.

What a stupid policy. I really want to buy one, but I'm not going to risk getting stuck with it.

erictoma · 12-08-2010, 12:18 PM

Quote:

Originally Posted by RemoGaggi

Another follow-up. I thought about trying to order a Kobo online and I called Borders' customer service to check the return policy. I was told the same thing at the store - If I open the package, I cannot return it.

What a stupid policy. I really want to buy one, but I'm not going to risk getting stuck with it.

In which country do you live?

jsites · 12-08-2010, 12:53 PM

Quote:

Originally Posted by RemoGaggi

When I was at the register, the cashier called the manager to confirm the "No-return" policy and was told there were no returns. Maybe the store didn't get the memo. But in any event, this left a bad taste and surely sets it up for hassle if I had to return it.

I could be wrong, and maybe the policy is only for our district. I know that the policy change was given to us through our Regional Manager, so I just assumed it came from over his head.

pokee · 12-08-2010, 04:38 PM

Chapters/Indigo in Canada has the same return policy that RemoGaggi says. I think it's because Kobo is a small company that will lose a lot of money if ereaders are returned to them and are not re-sellable. I think some stores might be more slack on the official policy depending on if the reader looks 'used' or not and if the packaging looks 'new' and 'resellable'. Personally, I would not chance it. I love my Kobo, but I would not buy it for a gift for anyone unless I was 100% sure they would want an ereader.

phenomshel · 12-08-2010, 05:31 PM

I know that the Borders in DeKalb, IL will accept returns on Kobo Readers.

12-07-2010, 08:07 PM	#1
RemoGaggi Junior Member Posts: 3 Karma: 10 Join Date: Dec 2010 Device: none	Borders does not accept any returns on Kobo I was thinking of getting a Kobo reader for my girlfriend as a Christmas present. I think she'll like it, but I'm not 100% sure. At the register, I asked what the return policy is in the event the my GF didn't like it. I was told they do not accept any returns. If the unit is defective, they will replace it with another unit. They won't even accept a return for store credit. Needless to say, they lost a sale because of their stupid restrictive policy.

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12-08-2010, 03:46 AM	#2
jsites Enthusiast Posts: 27 Karma: 154 Join Date: Dec 2010 Device: Sony Pocket PRS-350 Silver	That cashier was not properly informed. I work at a Borders store, and as of about a month ago, Borders changed their policy, and any eReader purchase will be allowed to be returned, within 30 days of purchase, with your receipt or a gift receipt and box and all materials that came in the box, no questions asked. This was information sent out as a company-wide policy change (or at least all USA stores), and all stores should have informed all of their staff about this change. Unfortunately, I cannot find anything on the Borders website that reiterates this information.

12-08-2010, 11:33 AM	#3
RemoGaggi Junior Member Posts: 3 Karma: 10 Join Date: Dec 2010 Device: none	When I was at the register, the cashier called the manager to confirm the "No-return" policy and was told there were no returns. Maybe the store didn't get the memo. But in any event, this left a bad taste and surely sets it up for hassle if I had to return it.

12-08-2010, 12:15 PM	#4
RemoGaggi Junior Member Posts: 3 Karma: 10 Join Date: Dec 2010 Device: none	Another follow-up. I thought about trying to order a Kobo online and I called Borders' customer service to check the return policy. I was told the same thing at the store - If I open the package, I cannot return it. What a stupid policy. I really want to buy one, but I'm not going to risk getting stuck with it.

12-08-2010, 04:38 PM	#7
pokee Fanatic Posts: 569 Karma: 199759 Join Date: Nov 2010 Location: Vancouver, BC Device: Kobo WiFi, Kobo Glo, Kobo Vox, Samsung Galaxy S4, Samsung Tab2	Chapters/Indigo in Canada has the same return policy that RemoGaggi says. I think it's because Kobo is a small company that will lose a lot of money if ereaders are returned to them and are not re-sellable. I think some stores might be more slack on the official policy depending on if the reader looks 'used' or not and if the packaging looks 'new' and 'resellable'. Personally, I would not chance it. I love my Kobo, but I would not buy it for a gift for anyone unless I was 100% sure they would want an ereader.

12-08-2010, 05:31 PM	#8
phenomshel ZCD BombShel Posts: 4,793 Karma: 8293322 Join Date: Jan 2009 Location: The Frozen North (aka Illinois, USA) Device: iPad, STB Kindle Oasis	I know that the Borders in DeKalb, IL will accept returns on Kobo Readers.

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