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#2 |
Zealot
![]() Posts: 106
Karma: 16
Join Date: Jul 2009
Location: Adelaide, Australia
Device: Smart Q7, and Kobo
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Cant get though, site is down! Whats new?
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#3 |
Trying for calm & polite
![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() Posts: 4,012
Karma: 9455193
Join Date: May 2010
Location: Mostly in Canada
Device: kobo original, WiFI, Touch, Glo, and Aura
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And it works for the original Kobo, too. I can't believe how peppy it is!
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#4 |
Zealot
![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() Posts: 100
Karma: 5434
Join Date: Sep 2004
Device: Kobo eReader
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the new desktop crashes instantly when I try to run it. I just installed on XP sp3 (without uninstalling 1.6) As soon as I click the icon to run it I get the "Kobo Desktop Edition has encountered a problem and needs to close. We are sorry for the inconvenience." message. If I click the "debug" button on that dialog nothing happens other than the dialog closing. I have the original Kobo, and it was not plugged in. Same thing with it plugged in.
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#5 |
Zealot
![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() Posts: 100
Karma: 5434
Join Date: Sep 2004
Device: Kobo eReader
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Tried uninstalling, re-downloading and installing. Same crash. Don't know if this helps, but when I click for more information on the debug dialog I get this:
Error Signature AppName: kobo.exe AppVer: 1.7.1.0 ModName:nickel.dll ModVer: 0.0.0.0 Offset:000e13f8 Do you want the text file that gets created with the full error report? |
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#6 |
Member
![]() Posts: 13
Karma: 10
Join Date: Oct 2010
Location: Aurora
Device: Kobo Wifi - Sony PRS600
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Link and software installed and ran fine for me
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#7 | |
Kobo Product Guy
![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() Posts: 244
Karma: 36848
Join Date: Aug 2009
Location: Toronto
Device: Kobo Vox
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Quote:
There is a file called Kobo.sqlite that lives in c:\Documents and Settings\{USERNAME}\Local Settings\Application Data\Kobo\Kobo Desktop Editions\ Could you try to move this file out of the way and then start the application? |
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#8 | |
Kobo Developer Intern
![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() Posts: 84
Karma: 253043
Join Date: Apr 2010
Location: Toronto, ON
Device: Kobo Touch, Kobo Mini, Kobo Glo
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Quote:
I'm one of the developers on the team. Could you please cc: me a copy of the error report and I'll look into it. |
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#9 |
Member
![]() Posts: 11
Karma: 10
Join Date: Oct 2010
Location: Ontario Canada
Device: Kobo
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I managed to do the download without any problems to my computer with Windows Vista, but on my husbands computer which has Windows 7 I get this error. I don't like to mess too much with his computer as he can mess it up himself with very little effort. *LOL* Anyway here is the error message
error opening file for writing. c:\programfiles(x86)\kobo\kobo.exe click abort to stop installation retry to try again ignore to skip file Abort of course stops it. Retry does nothing and ignore seems to finish it, but when you open the Kobo desktop it still says there is an update. I go to install the update but again the same thing happens. Diane |
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#10 |
Zealot
![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() Posts: 100
Karma: 5434
Join Date: Sep 2004
Device: Kobo eReader
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moving this file out makes no difference. I have pm'd the error text, thanks!
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#11 |
Fanatic
![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() Posts: 578
Karma: 613022
Join Date: Aug 2010
Location: New Zealand
Device: kobo glo, kobo touch (dead), kindle touch, android phone
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Can I download this even though I am in New Zealand? Our local supplier is Whitcoulls but they are always behind in their releases and were unable to give me a date for release here. Thanks
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#12 |
Addict
![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() Posts: 399
Karma: 104628
Join Date: Oct 2010
Location: Canada
Device: Kindle PW-2
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Problem with new software
I just loaded the new Kobo application 1.7.1 and also updated the firmware in my Kobo WiFi reader and then purchased a new book. It will not sync load into my reader. Has anyone bought and sync'd a book since they updated their software, because it does not appear to work?
It shows in my Kobo library on the web. It shows in my Kobo computer application library. It will not load into my e-reader using the Kobo application sync. It says it loads it, but it's not in the library of the reader. I have purchased and sync'd three previous new books since getting the reader four days ago. (Windows 7 64 bit. No problems until now) ltr |
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#13 | |
Kobo Developer
![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() Posts: 76
Karma: 164028
Join Date: Oct 2009
Device: Kobo Aura, Glo, Mini
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Quote:
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#14 |
Member
![]() Posts: 11
Karma: 10
Join Date: Oct 2010
Location: Ontario Canada
Device: Kobo
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#15 | |
Addict
![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() Posts: 399
Karma: 104628
Join Date: Oct 2010
Location: Canada
Device: Kindle PW-2
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Quote:
Can someone from Kobo comment on my problems. I'd like to read my new book.. ltr |
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