rogert

rogert · 10-15-2010, 07:17 PM

HELP have just purchased a sony prs 650 e reader and the screen has frozen -re set button is not effective nor charging through usb connection-now cannot finish 'The Girl Who Played with Fire -Steig Larsson-

desertgrandma · 10-15-2010, 07:27 PM

Welcome to MobileRead, rogert

You are in the right place to call for help....but when you have your problems sorted, come introduce yourself!

Click on the link...

khalleron · 10-15-2010, 07:35 PM

Try doing a hard reset as explained in this thread.

https://www.mobileread.com/forums/sho...ony+hard+reset

Good luck!

sbtx99 · 10-15-2010, 07:49 PM

I had an issue where the reset button didn't work. So I tried sliding and holding the power switch for a few seconds, and at that point it reset/restarted. After that, the screen behaved normally. Usually, sliding and holding the power switch will bring up the option asking if you want to shut down the device, but I think because I had pressed reset, it just reset/restarted without asking.

yts06mgr · 10-15-2010, 08:00 PM

press the reset hole, pause for about 5 seconds and then slide the power button to reset. It says in the users guide.

sbtx99 · 10-15-2010, 08:04 PM

Quote:

Originally Posted by sbtx99

I had an issue where the reset button didn't work. So I tried sliding and holding the power switch for a few seconds, and at that point it reset/restarted. After that, the screen behaved normally. Usually, sliding and holding the power switch will bring up the option asking if you want to shut down the device, but I think because I had pressed reset, it just reset/restarted without asking.

I just checked the user guide, and it says press reset, wait for 5 seconds and then slide the power switch to reset. It's been a while since I had to do a reset; I didn't remember sliding the power switch to complete the reset on my old prs-505.

rogert · 10-16-2010, 04:33 AM

thanks guys have tried all of your suggestions but still no joy so it is back to the store for this one! Rogert wow just as typing this reply and having it plugged into the usb point it has suddenly come to life! Could it have been a battery drain ? as it is now charging so does the reader seize up when battery is spent??

neilmarr · 10-16-2010, 09:27 AM

Good to have your company, Roger. With any Sony device (superb machines), my advice when problems arise is NEVER to rely on a USB-PC or USB-laptop charge or to place any weight on the over-optimistic battery meter on the machine itself. Try a full overnight charge from the mains and you may find -- as I did a couple of years ago -- that all your troubles are over. Good luck and best wishes. Neil

rogert · 10-16-2010, 10:35 AM

Hey thanks Niel and what a friendly bunch of readers! Rogert

jswinden · 10-17-2010, 03:25 PM

I haven't had to reset my 350 yet. But on my 300 and 900 I had to do several resets and they were a pain. I ofter had to hold the reset button in while holding the ON/OFF switch on. sony engineers dropped the ball on the reset for the older models, hopefully they improved it for the newer ones.

Before returning, try using an AC charger from a cellular phone or other device. Most newer chargers for cells work as long as they have the micro-USB connector. If for some reason the battery gets too low, you cannot charge the battery with a PC and USB cable--it requires an AC charger at that point. You also might have trouble trying to charge with a laptop if it is running on battery only. Best to use a desktop if you want to charge via PC, just ensure it isn't it sleep mode.

10-15-2010, 07:17 PM	#1
rogert Member Posts: 12 Karma: 10 Join Date: Oct 2010 Device: sony prs 650 touch edition	rogert HELP have just purchased a sony prs 650 e reader and the screen has frozen -re set button is not effective nor charging through usb connection-now cannot finish 'The Girl Who Played with Fire -Steig Larsson-

10-15-2010, 07:27 PM	#2
desertgrandma Enjoying the show.... Posts: 14,270 Karma: 10462843 Join Date: Jun 2008 Location: Arizona Device: A K1, Kindle Paperwhite, an Ipod, IPad2, Iphone, an Ipad Mini & macAir	Welcome to MobileRead, rogert You are in the right place to call for help....but when you have your problems sorted, come introduce yourself! Click on the link...

10-15-2010, 07:35 PM	#3
khalleron Kate Posts: 1,700 Karma: 3605799 Join Date: Mar 2009 Location: Oregon, United States Device: MeeBook, Kobo Libra Colour	Try doing a hard reset as explained in this thread. https://www.mobileread.com/forums/sho...ony+hard+reset Good luck!

10-15-2010, 07:49 PM	#4
sbtx99 Zealot Posts: 137 Karma: 1826 Join Date: Nov 2009 Location: Texas Device: Kindle 3 Wifi; Red PRS-650; iPod Touch; Android phone	I had an issue where the reset button didn't work. So I tried sliding and holding the power switch for a few seconds, and at that point it reset/restarted. After that, the screen behaved normally. Usually, sliding and holding the power switch will bring up the option asking if you want to shut down the device, but I think because I had pressed reset, it just reset/restarted without asking.

10-15-2010, 08:00 PM	#5
yts06mgr Nameless Being	press the reset hole, pause for about 5 seconds and then slide the power button to reset. It says in the users guide.

10-16-2010, 04:33 AM	#7
rogert Member Posts: 12 Karma: 10 Join Date: Oct 2010 Device: sony prs 650 touch edition	thanks guys have tried all of your suggestions but still no joy so it is back to the store for this one! Rogert wow just as typing this reply and having it plugged into the usb point it has suddenly come to life! Could it have been a battery drain ? as it is now charging so does the reader seize up when battery is spent??

10-16-2010, 09:27 AM	#8
neilmarr neilmarr Posts: 7,215 Karma: 6000059 Join Date: Apr 2009 Location: Monaco-Menton, France Device: sony	Good to have your company, Roger. With any Sony device (superb machines), my advice when problems arise is NEVER to rely on a USB-PC or USB-laptop charge or to place any weight on the over-optimistic battery meter on the machine itself. Try a full overnight charge from the mains and you may find -- as I did a couple of years ago -- that all your troubles are over. Good luck and best wishes. Neil

10-16-2010, 10:35 AM	#9
rogert Member Posts: 12 Karma: 10 Join Date: Oct 2010 Device: sony prs 650 touch edition	Hey thanks Niel and what a friendly bunch of readers! Rogert

10-17-2010, 03:25 PM	#10
jswinden Nameless Being	I haven't had to reset my 350 yet. But on my 300 and 900 I had to do several resets and they were a pain. I ofter had to hold the reset button in while holding the ON/OFF switch on. sony engineers dropped the ball on the reset for the older models, hopefully they improved it for the newer ones. Before returning, try using an AC charger from a cellular phone or other device. Most newer chargers for cells work as long as they have the micro-USB connector. If for some reason the battery gets too low, you cannot charge the battery with a PC and USB cable--it requires an AC charger at that point. You also might have trouble trying to charge with a laptop if it is running on battery only. Best to use a desktop if you want to charge via PC, just ensure it isn't it sleep mode.

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