Onyx Boox C67ML - can't connect to computer

polocanada · 03-19-2019, 08:34 AM

Onyx Boox C67ML - can't connect to computer; the reader simply doesn't show up.

I already downloaded the app https://www.android.com/filetransfer/

Tried 2 different Macs with the app above. Also tried on Windows computer. Same issue. The device doesn't even show up.

I already tried enable USB debugging on the device to see if that helps. Doesn't help.

The reader works fine, no issues. Version 1.7.3 firmware.

Checked online, there seems to be now version 1.8.2. Tried to install the FW through OTA, but it says no updates. Went online to Onyx support site and downloaded the 1.8.2 Firmware but it can't be installed ("version verify failed" dreaded message). I already submitted support request about that to Onyx.

But still trying to figure out how to connect to computer.

Onyx Boox · 03-22-2019, 04:41 AM

Could you kindly provide the accurate name of your Boox? Boox C67ML Carta+ or BOOX C67ML Carta2+ ?

03-19-2019, 08:34 AM	#1
polocanada Junior Member Posts: 5 Karma: 10 Join Date: Aug 2014 Device: none	Onyx Boox C67ML - can't connect to computer Onyx Boox C67ML - can't connect to computer; the reader simply doesn't show up. I already downloaded the app https://www.android.com/filetransfer/ Tried 2 different Macs with the app above. Also tried on Windows computer. Same issue. The device doesn't even show up. I already tried enable USB debugging on the device to see if that helps. Doesn't help. The reader works fine, no issues. Version 1.7.3 firmware. Checked online, there seems to be now version 1.8.2. Tried to install the FW through OTA, but it says no updates. Went online to Onyx support site and downloaded the 1.8.2 Firmware but it can't be installed ("version verify failed" dreaded message). I already submitted support request about that to Onyx. But still trying to figure out how to connect to computer.

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03-22-2019, 04:41 AM	#2
Onyx Boox Connoisseur Posts: 78 Karma: 70 Join Date: Sep 2018 Device: Boox Ereader	Could you kindly provide the accurate name of your Boox? Boox C67ML Carta+ or BOOX C67ML Carta2+ ?

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