Off, Off, Off!

Cindy · 03-07-2009, 03:59 PM

My Kindle 2 will not stay on? suggestions? and have I just overlooked something but is there anywhere to get troubleshooting or diagnostic information for the user?

NavyDad6 · 03-07-2009, 04:02 PM

Aside from the obvious of ensuring it is fully charged, I would say you need to contact Amazon Customer Service.

My Kindle 2 will not shut off unless I hold the power slider in the off position for around 5 seconds. Otherwise it will display one of the many screen pictures.

Cindy · 03-07-2009, 04:18 PM

I have allowed it to charge overnight, just to be sure that it is charged completely. I had ZERO problems until yesterday, then all of a sudden this issue!
At 10:00 pm last night - I finally put it down, but I have to tell you- I am really frustrated with the lack of access to Amazon/Kindle Support. It would be nice if this handy dandy devicecould be interrogated through the USB - so a troubleshoot dialog box could just walk the user through a simple
yes - no routine to make sure user has a support problem. (and maybe they do???)
I am getting "Your kindle is unable to connect at this time. Please try again later." Have you heard of anyone having this problem?

desertgrandma · 03-07-2009, 04:19 PM

Quote:

Originally Posted by Cindy

My Kindle 2 will not stay on? suggestions? and have I just overlooked something but is there anywhere to get troubleshooting or diagnostic information for the user?

Cindy, are you saying it won't stay on or off?

In your Kindle Users guide, Chapter 1.......

"Power switch — puts your Kindle to sleep, wakes it up, and turns your Kindle on or off. To put
your Kindle to sleep, slide and release the power switch; a full screen image appears on the
display. While your Kindle is asleep, other keys and buttons are locked so that you don't
accidentally change the place in your reading. To turn your Kindle off, slide and hold the power
switch for four seconds until the screen goes blank and then release. To wake up or turn on your
Kindle, slide and release the power switch again.
If your Kindle does not power on or is unresponsive during use, try resetting the device by
disconnecting your Kindle from any power source, and then sliding and holding the power
switch for 15 seconds before releasing."

If none of these work, by all means, call Kindle Support.

desertgrandma · 03-07-2009, 04:24 PM

Quote:

Originally Posted by Cindy

I have allowed it to charge overnight, just to be sure that it is charged completely. I had ZERO problems until yesterday, then all of a sudden this issue!
At 10:00 pm last night - I finally put it down, but I have to tell you- I am really frustrated with the lack of access to Amazon/Kindle Support. It would be nice if this handy dandy devicecould be interrogated through the USB - so a troubleshoot dialog box could just walk the user through a simple
yes - no routine to make sure user has a support problem. (and maybe they do???)
I am getting "Your kindle is unable to connect at this time. Please try again later." Have you heard of anyone having this problem?

Go to the Kindle support page

http://www.amazon.com/gp/help/custom...deId=200127470

See the 'contact us' button on the right?

Click on it, and you'll need to sign in to your account, then click on the 'phone me' option. They usually call back really quickly.

Cindy · 03-07-2009, 04:25 PM

My Kindle 2 will not stay on - "off" next to the battery icon. I will will full bars briefly then it reverts to "off".

bwaldron · 03-07-2009, 04:29 PM

Quote:

Originally Posted by Cindy

My Kindle 2 will not stay on - "off" next to the battery icon. I will will full bars briefly then it reverts to "off".

Aren't the bars the whispernet signal strength?

pilotbob · 03-07-2009, 04:44 PM

Quote:

Originally Posted by Cindy

My Kindle 2 will not stay on - "off" next to the battery icon. I will will full bars briefly then it reverts to "off".

That is the wireless. You need to turn it on via the menu.

BOb

Cindy · 03-07-2009, 04:46 PM

Desertgrandma...thanks a bunch for the link! Just got off the phone with Kindle (easy easy-you were right - very quick!)-after some troubleshooting the tech decided to send a replacement! The customer service rivals Apple - I should've given them credit to start with...it is just hard to believe there is another company out there with such easy customer service - again thanks!

Cindy · 03-07-2009, 04:46 PM

did it

desertgrandma · 03-07-2009, 04:58 PM

Quote:

Originally Posted by Cindy

Desertgrandma...thanks a bunch for the link! Just got off the phone with Kindle (easy easy-you were right - very quick!)-after some troubleshooting the tech decided to send a replacement! The customer service rivals Apple - I should've given them credit to start with...it is just hard to believe there is another company out there with such easy customer service - again thanks!

Amazons CS is wonderful.

Enjoy your new K.

03-07-2009, 03:59 PM	#1
Cindy Cindy Posts: 6 Karma: 10 Join Date: Mar 2009 Location: SC Device: Kindle 2	Off, Off, Off! My Kindle 2 will not stay on? suggestions? and have I just overlooked something but is there anywhere to get troubleshooting or diagnostic information for the user?

03-07-2009, 04:02 PM	#2
NavyDad6 Reading is FUNdamental Posts: 233 Karma: 1516 Join Date: Feb 2009 Location: WA state Device: Kindle 2	Aside from the obvious of ensuring it is fully charged, I would say you need to contact Amazon Customer Service. My Kindle 2 will not shut off unless I hold the power slider in the off position for around 5 seconds. Otherwise it will display one of the many screen pictures.

03-07-2009, 04:18 PM	#3
Cindy Cindy Posts: 6 Karma: 10 Join Date: Mar 2009 Location: SC Device: Kindle 2	I have allowed it to charge overnight, just to be sure that it is charged completely. I had ZERO problems until yesterday, then all of a sudden this issue! At 10:00 pm last night - I finally put it down, but I have to tell you- I am really frustrated with the lack of access to Amazon/Kindle Support. It would be nice if this handy dandy devicecould be interrogated through the USB - so a troubleshoot dialog box could just walk the user through a simple yes - no routine to make sure user has a support problem. (and maybe they do???) I am getting "Your kindle is unable to connect at this time. Please try again later." Have you heard of anyone having this problem?

03-07-2009, 04:25 PM	#6
Cindy Cindy Posts: 6 Karma: 10 Join Date: Mar 2009 Location: SC Device: Kindle 2	My Kindle 2 will not stay on - "off" next to the battery icon. I will will full bars briefly then it reverts to "off".

03-07-2009, 04:46 PM	#9
Cindy Cindy Posts: 6 Karma: 10 Join Date: Mar 2009 Location: SC Device: Kindle 2	Desertgrandma...thanks a bunch for the link! Just got off the phone with Kindle (easy easy-you were right - very quick!)-after some troubleshooting the tech decided to send a replacement! The customer service rivals Apple - I should've given them credit to start with...it is just hard to believe there is another company out there with such easy customer service - again thanks!

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