Calibre will not recognize Nook 10.1 tablet

[Audra]

Just bought a Nook Tablet 10.2 and cannot get Calibre (I have the latest version) to see the device. Have gone through all of the recommended steps, nothing has worked and therefore here is the info provided by Debug device detection:
calibre 3.37 [64bit] embedded-python: True is64bit: True
Windows-10-10.0.17134-SP0 Windows ('64bit', 'WindowsPE')
('Windows', '10', '10.0.17134')
Python 2.7.12+
Windows: ('10', '10.0.17134', 'SP0', u'Multiprocessor Free')
Interface language: None
Successfully initialized third party plugins: DeDRM (6, 1, 0)
USB devices on system:
(USBDevice(vendor_id=None product_id=None bcd=None devid=usb\root_hub30&vid8086&pid8c31&rev0005 devinst=6),
USBDevice(vendor_id=0x451 product_id=0x8044 bcd=0x100 devid=usb\vid_0451&pid_8044&rev_0100 devinst=7),
USBDevice(vendor_id=None product_id=None bcd=None devid=usb\root_hub20&vid8086&pid8c2d&rev0005 devinst=8),
USBDevice(vendor_id=0x451 product_id=0x8044 bcd=0x100 devid=usb\vid_0451&pid_8044&rev_0100 devinst=9),
USBDevice(vendor_id=0x8087 product_id=0x8008 bcd=0x5 devid=usb\vid_8087&pid_8008&rev_0005 devinst=10),
USBDevice(vendor_id=0x8087 product_id=0x8000 bcd=0x5 devid=usb\vid_8087&pid_8000&rev_0005 devinst=11),
USBDevice(vendor_id=0xcf3 product_id=0xe004 bcd=0x1 devid=usb\vid_0cf3&pid_e004&rev_0001 devinst=12),
USBDevice(vendor_id=0xe8d product_id=0x2008 bcd=0x223 devid=usb\vid_0e8d&pid_2008&rev_0223 devinst=5),
USBDevice(vendor_id=None product_id=None bcd=None devid=usb\root_hub20&vid8086&pid8c26&rev0005 devinst=13),
USBDevice(vendor_id=0x46d product_id=0xc52b bcd=0x1201 devid=usb\vid_046d&pid_c52b&rev_1201 devinst=14),
USBDevice(vendor_id=0x451 product_id=0x8046 bcd=0x100 devid=usb\vid_0451&pid_8046&rev_0100 devinst=15),
USBDevice(vendor_id=0x451 product_id=0x8046 bcd=0x100 devid=usb\vid_0451&pid_8046&rev_0100 devinst=16),
USBDevice(vendor_id=0x46d product_id=0xc52b bcd=0x1201 devid=usb\vid_046d&pid_c52b&rev_1201&mi_02 devinst=17),
USBDevice(vendor_id=0x46d product_id=0xc52b bcd=0x1201 devid=usb\vid_046d&pid_c52b&rev_1201&mi_01 devinst=18),
USBDevice(vendor_id=0x46d product_id=0xc52b bcd=0x1201 devid=usb\vid_046d&pid_c52b&rev_1201&mi_00 devinst=19),
USBDevice(vendor_id=0xbda product_id=0x184 bcd=0x8413 devid=usb\vid_0bda&pid_0184&rev_8413 devinst=20))

No disabled plugins
Looking for devices of type: MTP_DEVICE
List of WPD PNP ids:
[u'\\\\?\\swd#wpdbusenum#_??_usbstor#disk&ven_gener ic-&prod_m.s.#m.s.pro#hg&rev_1.00#20100818841300000&3 #{53f56307-b6bf-11d0-94f2-00a0c91efb8b}#{6ac27878-a6fa-4155-ba85-f98f491d4f33}',
u'\\\\?\\swd#wpdbusenum#_??_usbstor#disk&ven_gener ic-&prod_compact_flash&rev_1.00#20100818841300000&0#{ 53f56307-b6bf-11d0-94f2-00a0c91efb8b}#{6ac27878-a6fa-4155-ba85-f98f491d4f33}',
u'\\\\?\\usb#vid_0e8d&pid_2008#60810650037835#{6ac 27878-a6fa-4155-ba85-f98f491d4f33}',
u'\\\\?\\swd#wpdbusenum#_??_usbstor#disk&ven_gener ic-&prod_sm#xd-picture&rev_1.00#20100818841300000&1#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}#{6ac27878-a6fa-4155-ba85-f98f491d4f33}',
u'\\\\?\\swd#wpdbusenum#_??_usbstor#disk&ven_gener ic-&prod_sd#mmc&rev_1.00#20100818841300000&2#{53f5630 7-b6bf-11d0-94f2-00a0c91efb8b}#{6ac27878-a6fa-4155-ba85-f98f491d4f33}']
MTP device: \\?\usb#vid_0e8d&pid_2008#60810650037835#{6ac27878-a6fa-4155-ba85-f98f491d4f33}
{'device_version': u'1.0',
'friendly_name': u'',
'has_bulk_properties': True,
'has_storage': True,
'manufacturer_name': u'southerntelecom',
'model_name': u'BNTV650',
'protocol': u'MTP: 1.00',
'serial_number': u'60810650037835',
'storage': [],
'type': 'unknown'}
Not a suitable MTP device, ignoring

No suitable MTP devices found

Looking for devices of type: SMART_DEVICE_APP
All IP addresses {'{275EA80A-FA88-4849-A212-BDE8DD1F89A6}': [{'addr': u'192.168.1.143', 'broadcast': u'192.168.1.143', 'netmask': u'255.255.255.255'}], '{9461845C-E6CE-11E7-9A78-806E6F6E6963}': [{'addr': u'127.0.0.1', 'broadcast': u'127.0.0.1', 'netmask': u'255.255.255.255'}]}
No device is connected

Looking for devices...

Devices possibly connected: None

Thank you for any help you could give.

[kovidgoyal]

That device is reporting it has no storage available, which is why calibre refuses to connect to it.
This can usually be fixed by rebooting both the device and the computer. Also sometimes faulty/failing
SD cards cause it. If you have an SD card in the device, try removing it.

[Audra]

Thank you. I did all of what you said and still no success. So I decided it must be a problem with the Nook itself and called their support line. After an hour and a half on the phone, I finally found the solution. Perhaps others will have the same problem, so I will tell you what needs to be done. When you plug your Nook 10.1" tablet into the computer it assumes that you want to charge it only. You have to tell it to copy files instead.pull down a menu by stroking down from the top of your Nook. The very bottom item on this menu says "Android System - USB charging this device. Tap on this line. Now you see the line expand and it reads thus: "USB charging this device. Tap for more options." Tapping on this will bring the following menu: Use USB to charge this device, transfer files, and transfer Photo (PTP). Choose transfer files. Once you do this, Calibre sees the Nook. You have to do this EVERY TIME you plug into your computer because it always defaults to "charge this device."

I hope that this information will help someone.