Nook - Desperate for customers?

Josieb1 · 12-15-2017, 03:09 PM

I live in the Uk. I have a .co.uk email address. Tonight I get a “Thanks for Choosing NOOK” email for registering my new device

Considering they dumped UK customers a few years ago I very much doubt i’ve managed to register a new Nook any time recently

I did have a Nook registered before they closed the UK store, I can only assume some bright sprak in IT has reactivated some old accounts.

tiltowait · 12-15-2017, 03:21 PM

I also got that same email, though I'm in the States. I haven't purchased a new device in ... oh, years, now, though I did install the Nook app on my phone a couple of months ago. I thought it might be related to that (or someone ordered one for me for Christmas, but the email was sent to a non-personal address no one would think to use).

superblockio · 12-15-2017, 03:55 PM

I also got this email today. Glad it's not just me. Maybe just a glitch in their system.

vespoid · 12-15-2017, 04:18 PM

Really funny. I couldn't find a way to see what devices we're active on my account, but there wasn't any other activity.

Nate the great · 12-15-2017, 05:08 PM

Quote:

Originally Posted by Josieb1

I live in the Uk. I have a .co.uk email address. Tonight I get a “Thanks for Choosing NOOK” email for registering my new device

Considering they dumped UK customers a few years ago I very much doubt i’ve managed to register a new Nook any time recently

I did have a Nook registered before they closed the UK store, I can only assume some bright sprak in IT has reactivated some old accounts.

I got a giggle from the 3 emails I received, but my story isn't as funny as yours:
https://the-digital-reader.com/2017/...ing-free-nook/

tiltowait · 12-15-2017, 07:06 PM

And there it is. The sent out a followup email apologizing for the error.

DiapDealer · 12-15-2017, 07:34 PM

Yep. I just got both emails within hours of each other. I was a little nervous about the first email. I thought someone had hijacked my gmail account. So it was a relief to get the follow-up email stating the first was a glitch.

rmnelson · 12-15-2017, 08:10 PM

I registered a new GL3 a week ago and got the email today. I thought it was a little slow but OK. Then an hour later I got the apology note and now I wonder if mine actually got registered.

rcentros · 12-15-2017, 08:18 PM

I got the email also – but then I did actually register a "new" NST at Barnes & Noble (one I got on Shop Goodwill, testing it). I got the apology letter anyhow? Oh well, no biggie.

rcentros · 12-15-2017, 08:22 PM

Quote:

Originally Posted by rmnelson

I registered a new GL3 a week ago and got the email today. I thought it was a little slow but OK. Then an hour later I got the apology note and now I wonder if mine actually got registered.

You can check it online. My "new" NST shows up in my account.

EDIT: I just got thinking ... did the letter mean registering the device (for warranty purposes) not registering it for your account? I may have missed the whole point. Sorry.

Anthem · 12-18-2017, 12:44 AM

I never got the first email... But I did get the apology email.

Pjama · 12-18-2017, 09:04 AM

I got the email, and I'd actually been in B&N buying Christmas books earlier that day, so I was worried in case I'd bought a Glowlight and forgotten about it.

ZodWallop · 12-18-2017, 10:40 AM

Last week, Amazon twice in the same day sent a notification to my phone/tablet telling me that I had a $5.00 Kindle book credit no strings attached. But when I clicked the notification, it opened the Kindle app and I got a message saying that I didn't qualify for the offer.

It happened in the morning on my tablet, then a few hours later on my phone. When it showed up on my phone, I got smart, took a screenshot and then called Amazon to complain.

Sending a mass email in error seems more forgivable to me than targeting me specifically, twice in a single day. B&N doesn't look so bad.

GeorgeYellow · 12-19-2017, 02:06 PM

It should be mentioned here that B&N does not do email verification. So it's easy to have accounts associated with emails that can't be closed.

At least someone moved their SQL servers behind the firewall.

HLS · 12-22-2017, 02:42 PM

Quote:

Originally Posted by Josieb1

I live in the Uk. I have a .co.uk email address. Tonight I get a “Thanks for Choosing NOOK” email for registering my new device

Considering they dumped UK customers a few years ago I very much doubt i’ve managed to register a new Nook any time recently

I did have a Nook registered before they closed the UK store, I can only assume some bright sprak in IT has reactivated some old accounts.

it was an error and B&N retracted it. They sent emails to everyone. artcle is on goodereader.com

12-15-2017, 03:09 PM	#1
Josieb1 Grand Sorcerer Posts: 5,086 Karma: 18051062 Join Date: Nov 2009 Location: UK Device: Kindle Scribe, Coloursoft, PW SE, Kindle 6, Kobo Libra 2	Nook - Desperate for customers? I live in the Uk. I have a .co.uk email address. Tonight I get a “Thanks for Choosing NOOK” email for registering my new device Considering they dumped UK customers a few years ago I very much doubt i’ve managed to register a new Nook any time recently I did have a Nook registered before they closed the UK store, I can only assume some bright sprak in IT has reactivated some old accounts.

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12-15-2017, 03:21 PM	#2
tiltowait Zealot Posts: 113 Karma: 89990 Join Date: Jun 2017 Device: Kobo Aura One	I also got that same email, though I'm in the States. I haven't purchased a new device in ... oh, years, now, though I did install the Nook app on my phone a couple of months ago. I thought it might be related to that (or someone ordered one for me for Christmas, but the email was sent to a non-personal address no one would think to use).

12-15-2017, 03:55 PM	#3
superblockio Junior Member Posts: 1 Karma: 10 Join Date: Dec 2017 Device: iPad Pro	I also got this email today. Glad it's not just me. Maybe just a glitch in their system.

12-15-2017, 04:18 PM	#4
vespoid First Mate Posts: 5 Karma: 10 Join Date: Jan 2017 Device: Paperwhite 3, Keyboard (retired)	Really funny. I couldn't find a way to see what devices we're active on my account, but there wasn't any other activity.

12-15-2017, 07:06 PM	#6
tiltowait Zealot Posts: 113 Karma: 89990 Join Date: Jun 2017 Device: Kobo Aura One	And there it is. The sent out a followup email apologizing for the error.

12-15-2017, 07:34 PM	#7
DiapDealer Grand Sorcerer Posts: 28,587 Karma: 204624552 Join Date: Jan 2010 Device: Nexus 7, Kindle Fire HD	Yep. I just got both emails within hours of each other. I was a little nervous about the first email. I thought someone had hijacked my gmail account. So it was a relief to get the follow-up email stating the first was a glitch.

12-15-2017, 08:10 PM	#8
rmnelson Member Posts: 14 Karma: 5100 Join Date: Mar 2011 Device: Kobo Libra 2, Kobo Clara HD	I registered a new GL3 a week ago and got the email today. I thought it was a little slow but OK. Then an hour later I got the apology note and now I wonder if mine actually got registered.

12-15-2017, 08:18 PM	#9
rcentros eReader Wrangler Posts: 7,894 Karma: 52566355 Join Date: Mar 2013 Location: Boise, ID Device: PB HD3, GL3, Voyage, Clara HD	I got the email also – but then I did actually register a "new" NST at Barnes & Noble (one I got on Shop Goodwill, testing it). I got the apology letter anyhow? Oh well, no biggie.

12-18-2017, 12:44 AM	#11
Anthem Guru Posts: 704 Karma: 1622328 Join Date: Dec 2010 Location: USA Device: Kindle Oasis, OnePlus Nord	I never got the first email... But I did get the apology email.

12-18-2017, 09:04 AM	#12
Pjama Guru Posts: 733 Karma: 2347200 Join Date: Apr 2016 Location: TX Device: Scribe and Libra Colour	I got the email, and I'd actually been in B&N buying Christmas books earlier that day, so I was worried in case I'd bought a Glowlight and forgotten about it.

12-18-2017, 10:40 AM	#13
ZodWallop Gentleman and scholar Posts: 11,479 Karma: 111164374 Join Date: Jun 2015 Location: Space City, Texas Device: Clara BW; Nook ST w/Glowlight, Paperwhite 3	Last week, Amazon twice in the same day sent a notification to my phone/tablet telling me that I had a $5.00 Kindle book credit no strings attached. But when I clicked the notification, it opened the Kindle app and I got a message saying that I didn't qualify for the offer. It happened in the morning on my tablet, then a few hours later on my phone. When it showed up on my phone, I got smart, took a screenshot and then called Amazon to complain. Sending a mass email in error seems more forgivable to me than targeting me specifically, twice in a single day. B&N doesn't look so bad.

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12-19-2017, 02:06 PM	#14
GeorgeYellow Enthusiast Posts: 48 Karma: 50000 Join Date: Nov 2017 Device: Nook, Kindle	It should be mentioned here that B&N does not do email verification. So it's easy to have accounts associated with emails that can't be closed. At least someone moved their SQL servers behind the firewall.