Glo Wi-Fi doesn't work (Glo HD)

PurpleStar · 02-25-2017, 02:56 PM

Since I "upgraded" to the new firmware (4.2.8432) I can't download books in my account. I tap on a book to download, it goes syncing, downloading, sync complete like normal, but doesn't actually download. I've done a factory reset and everything, but still doesn't work. I know it's not a problem with the wi-fi, cause I tried it with my old aura and it worked fine. Any ideas? (I'm guessing it's just a bug with the new firmware)

GeoffR · 02-25-2017, 07:00 PM

I am using firmware 4.3.8842, so I don't know if the problem is the same:

It appears that sync no longer actually downloads books, it only downloads the covers and metadata. So it is now a two-step process to download a book: first sync to get the cover and metadata, then tap on the book's download button to actually download it.

A complication is that if you have the library set to show only downloaded books, then you won't actually see the book in the library after you sync, and it will appear as if nothing has happened. So check at the top-left of the library screen that you have it set to Show: All.

PurpleStar · 02-25-2017, 08:16 PM

Yes, I do, otherwise I wouldn't be able to see that there's a book to download which doesn't download.

02-25-2017, 02:56 PM	#1
PurpleStar Wizard Posts: 1,625 Karma: 11387182 Join Date: Nov 2012 Location: Canada Device: Kobo Clara BW, Kindle Paperwhite (11th Gen)	Wi-Fi doesn't work (Glo HD) Since I "upgraded" to the new firmware (4.2.8432) I can't download books in my account. I tap on a book to download, it goes syncing, downloading, sync complete like normal, but doesn't actually download. I've done a factory reset and everything, but still doesn't work. I know it's not a problem with the wi-fi, cause I tried it with my old aura and it worked fine. Any ideas? (I'm guessing it's just a bug with the new firmware)

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02-25-2017, 07:00 PM	#2
GeoffR Wizard Posts: 3,821 Karma: 19162882 Join Date: Nov 2012 Location: Te Riu-a-Māui Device: Kobo Glo	I am using firmware 4.3.8842, so I don't know if the problem is the same: It appears that sync no longer actually downloads books, it only downloads the covers and metadata. So it is now a two-step process to download a book: first sync to get the cover and metadata, then tap on the book's download button to actually download it. A complication is that if you have the library set to show only downloaded books, then you won't actually see the book in the library after you sync, and it will appear as if nothing has happened. So check at the top-left of the library screen that you have it set to Show: All.

02-25-2017, 08:16 PM	#3
PurpleStar Wizard Posts: 1,625 Karma: 11387182 Join Date: Nov 2012 Location: Canada Device: Kobo Clara BW, Kindle Paperwhite (11th Gen)	Yes, I do, otherwise I wouldn't be able to see that there's a book to download which doesn't download.

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