Please ease my Kindle Touch frustration..

Uly · 09-08-2016, 06:59 AM

Ok, ive been lurking for about a week now, and have almost no hair left on my head to pull out. Someone please end the madness...

I got the kindle from my mother. She states it was in perfect working order last she used it.

I try to deregister, it work, I register it. All her things are still there. I do a factory reset (not connected to the internet) but it just doesnt and theres my mothers name in the corner again. I repeat this process 5 times.

I say to hell with it. I load some .mobi books from Calibre. They load perfectly. I open, they read fine. I press the home button... POOF they are gone. I BUY a book from Amazon. I download it, open it, read a little, home, POOF, gone.

I contact Amazon customer support. They ensure its unregistered from my mothers account. Same thing, all my mothers books still there, mine just vanish. They are perplexed, offer no solution.

I use Kubrick to try and restore it to true factory condition. I cannot for the life of me get it into USB downloader mode. IT REFUSES. I read the readme and directions maybe 50 times.

I try the DO_FACTORY_RESTORE no results.

I format the freaking disk... my mothers go away... I think the worst is over. AND THEY RETURN!!!!

The horror.... THE HORROR.

Im losing my mind, please help.

I

jhowell · 09-08-2016, 11:00 AM

From the symptoms it appears that the flash memory on the kindle has failed. It sometimes happens in a way that changes only appear to be applied because they are cached in main memory, but revert when the flash is re-read.

eschwartz · 09-09-2016, 10:08 AM

As jhowell said, that Kindle has a corrupted eMMC flash chip. See https://www.mobileread.com/forums/sho....php?p=2810749 for more details.
If it makes you feel any better, you got tripped up by a very rare bug.

When your mother said it was in perfect working order, she clearly didn't know what she was talking about

because that Kindle has permanent, catastrophic hardware damage.

...

You could fix it... if you have the parts from another (broken) Kindle Touch. Alternatively, there are probably places you can get an eMMC chip that will fit in the Kindle.

But that kind of hardware repair is beyond the skills of many people.

ryuji35 · 09-11-2016, 12:04 AM

Buy the new basic Kindle. It's just $79

09-08-2016, 06:59 AM	#1
Uly Junior Member Posts: 1 Karma: 10 Join Date: Sep 2016 Device: Kindle Touch	Please ease my Kindle Touch frustration.. Ok, ive been lurking for about a week now, and have almost no hair left on my head to pull out. Someone please end the madness... I got the kindle from my mother. She states it was in perfect working order last she used it. I try to deregister, it work, I register it. All her things are still there. I do a factory reset (not connected to the internet) but it just doesnt and theres my mothers name in the corner again. I repeat this process 5 times. I say to hell with it. I load some .mobi books from Calibre. They load perfectly. I open, they read fine. I press the home button... POOF they are gone. I BUY a book from Amazon. I download it, open it, read a little, home, POOF, gone. I contact Amazon customer support. They ensure its unregistered from my mothers account. Same thing, all my mothers books still there, mine just vanish. They are perplexed, offer no solution. I use Kubrick to try and restore it to true factory condition. I cannot for the life of me get it into USB downloader mode. IT REFUSES. I read the readme and directions maybe 50 times. I try the DO_FACTORY_RESTORE no results. I format the freaking disk... my mothers go away... I think the worst is over. AND THEY RETURN!!!! The horror.... THE HORROR. Im losing my mind, please help. I

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09-08-2016, 11:00 AM	#2
jhowell Grand Sorcerer Posts: 7,073 Karma: 91577715 Join Date: Nov 2011 Location: Charlottesville, VA Device: Kindles	From the symptoms it appears that the flash memory on the kindle has failed. It sometimes happens in a way that changes only appear to be applied because they are cached in main memory, but revert when the flash is re-read.

09-09-2016, 10:08 AM	#3
eschwartz Ex-Helpdesk Junkie Posts: 19,421 Karma: 85400180 Join Date: Nov 2012 Location: The Beaten Path, USA, Roundworld, This Side of Infinity Device: Kindle Touch fw5.3.7 (Wifi only)	As jhowell said, that Kindle has a corrupted eMMC flash chip. See https://www.mobileread.com/forums/sho....php?p=2810749 for more details. If it makes you feel any better, you got tripped up by a very rare bug. When your mother said it was in perfect working order, she clearly didn't know what she was talking about because that Kindle has permanent, catastrophic hardware damage. ... You could fix it... if you have the parts from another (broken) Kindle Touch. Alternatively, there are probably places you can get an eMMC chip that will fit in the Kindle. But that kind of hardware repair is beyond the skills of many people.

09-11-2016, 12:04 AM	#4
ryuji35 Zealot Posts: 146 Karma: 1571384 Join Date: Apr 2012 Device: Kobo Clara Color, Kindle Basic 2022, Samsung Tab S6 Lite, Samsung A9	Buy the new basic Kindle. It's just $79

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