Glo Glo HD - loaded a title onto the reader and suddenly it's in in some kind of loop

[twotails]

I've had no issues at all until now. The reader is 3-4 months old and has worked flawlessly until now. Today I tried loading a CBZ file (a supported format) which I've done several times in the past. After disconnecting my reader from the computer, I selected the book to read. Then it just stopped responding to anything I do and keeps making this loop. I've tried holding the button at the top, I've tried pressing the little reset on the bottom, I've tried holding the reset, nothing I do seems to be making any difference at all. At this point all I can think of is to let the battery die and try to connect again after that.

As for the file, it's a standard CBZ file, which is a folder with a series of image files (if you are unaware CBZ is a format used for reading comics and manga). The only thing that makes this different from any other book or CBZ/CBR file I've used before is that it and the folder inside have filenames with Japanese characters. This is the only thing I can think of that could begin to account for this problem.

I can share the problem file if it it would help and if it wouldn't break any rules (it's an untranslated manga), and I made a short video to demonstrate exactly what is happening: https://www.youtube.com/watch?v=U7K-Y8wJIVs

Has anyone seen this before? Nothing I've tried is breaking the loop.

[frostschutz]

Is it 3.16.10 firmware? If it's sickel (auto-reboot-watchdog added in 3.16.10), then even letting the battery die, won't help any. It'll just loop again when you power it back up.

Hitting the reset button while it's showing the loading squares (five times) should make it factory reset. If you can turn it off entire, hold the power button as you turn it on and tap both bottom screen corners, should factory reset as well. But you lose your data for it.

If you don't mind opening it up you could take out the SD card, mount it in a Linux PC and remove /usr/local/Kobo/sickel

[Ripplinger]

If you plug the reader into your PC with the USB cable, can you navigate to the reader's directory to manually remove the book? That's saved me a few problems through the years when reset wouldn't work.

[twotails]

Originally Posted by frostschutz

Is it 3.16.10 firmware? If it's sickel (auto-reboot-watchdog added in 3.16.10), then even letting the battery die, won't help any. It'll just loop again when you power it back up.

Hitting the reset button while it's showing the loading squares (five times) should make it factory reset. If you can turn it off entire, hold the power button as you turn it on and tap both bottom screen corners, should factory reset as well. But you lose your data for it.

If you don't mind opening it up you could take out the SD card, mount it in a Linux PC and remove /usr/local/Kobo/sickel

I don't know what firmware it had. Whatever was most current as of 2-3 weeks ago when I last checked for updates.

Factory resetting it worked. I thought holding down the reset button would do it, didn't realize you had to do the five click thing on the loading screen. Sucks that I have to find my place again in my current book, but at least my reader isn't bricked now. I appreciate it.

Originally Posted by Ripplinger

If you plug the reader into your PC with the USB cable, can you navigate to the reader's directory to manually remove the book? That's saved me a few problems through the years when reset wouldn't work.

Unfortunately I was unable to hit the Connect button on the reader in order to do this. I was able to factory reset though.