Problem sending to device

henrykay · 03-27-2015, 05:33 AM

Hi to all,

I am trying since yesterday to send some .mobi files to my paperwhite but alas, they don't appear in the documents list of Amazon and of course they don't get downloaded in kindle.

I am using the same system i was using in the past to do the exact same procedure, i converted the documents using the same version of calibre, used the same e-mail that i sued in the past etc but without luck.

Moreover, i tried different things, like registering a different email in the Amazon settings, sending the attached filed in batch or each in a different email, used the android send to kindle app etc but with no luck.

Anyone else experiencing the same problem??

voodoo.mutt · 03-27-2015, 05:55 AM

hi...i think it's because Amazon removed the free cloud offering to paid only tiers (11.99 or 59.99 pa). there's a free 3mth trial period which i tried and my send to kindle worked.

the kindle personal documents storage was merged with amazon cloud a while back. so i suspect this is what has happened.

in short you can't get free send to kindle / syncing of personal documents...which sorta sucks.

someone please tell me i'm wrong

HarryT · 03-27-2015, 08:43 AM

Quote:

Originally Posted by voodoo.mutt

hi...i think it's because Amazon removed the free cloud offering to paid only tiers (11.99 or 59.99 pa). there's a free 3mth trial period which i tried and my send to kindle worked.

the kindle personal documents storage was merged with amazon cloud a while back. so i suspect this is what has happened.

in short you can't get free send to kindle / syncing of personal documents...which sorta sucks.

someone please tell me i'm wrong

It would indeed appear that Amazon are no longer offering free storage for personal docs, but only paid plans. Hardly a surprise!

henrykay · 03-27-2015, 08:57 AM

Any other idea on how to fix this problem? I've event tried to delete some of the files in my "Your content" tab just to be sure, but still nothing..

HarryT · 03-27-2015, 08:58 AM

What format are the books that you're trying to send? The "old" Mobi format or AZW3?

henrykay · 03-27-2015, 09:29 AM

The old mobi format. Also one of the documents i have sent it unaltered in the past to kindle without any problem

HarryT · 03-27-2015, 09:55 AM

See:

https://www.mobileread.com/forums/sho....php?p=3072402

It would seem that Amazon have withdrawn free personal doc storage.

henrykay · 03-27-2015, 10:43 AM

When did this happen? My last upload was on the 10 of March. Can anyone else try to send something and confirm?

HarryT · 03-27-2015, 11:19 AM

Have you looked at the link I posted above? It's happened in the last 24h, it would appear.

susan_cassidy · 03-27-2015, 01:52 PM

It sounds like the OP needs to call Kindle support. Just because there is no more free cloud storage shouldn't mean that the conversion/send to kindle service shouldn't work. That used to be the way it worked, before they added cloud storage.

Ranny · 03-27-2015, 02:26 PM

Maybe try unticking the add to archive box, see if that helps.

henrykay · 03-28-2015, 05:58 AM

I've manually uploaded the files for now but next time i will try the "add to archive" unticking. This is not an option with the e-mail delivery though

voodoo.mutt · 03-28-2015, 06:04 AM

Quote:

Originally Posted by henrykay

I've manually uploaded the files for now but next time i will try the "add to archive" unticking. This is not an option with the e-mail delivery though

it took awhile for me to find how to remove archiving from sendtokindle email.

log in to your amazon account > manage your content > settings

find "personal document archiving"...disable it.

the sendtokindle email will now work

shalym · 03-28-2015, 07:01 AM

Quote:

Originally Posted by voodoo.mutt

it took awhile for me to find how to remove archiving from sendtokindle email.

log in to your amazon account > manage your content > settings

find "personal document archiving"...disable it.

the sendtokindle email will now work

Interesting...I just tried an experiment. I registered my Kindle to a new account, that had no Amazon Drive storage at all, and checked the settings to make sure that "personal document archiving WAS enabled. I then emailed a document to my Kindle's email address, and it went through, and was available in my Kindle Cloud. I also registered the Send to Kindle app to the new Kindle account, and sent a different document directly to the Kindle Cloud, bypassing my Kindle. Both documents are available in my Kindle cloud now.

This confirms what I was told by an Amazon representative yesterday...there are NO CHANGES to the way the Kindle cloud works--the Kindle cloud archiving will still work the same as before, and whispersync for personal docs is unchanged.

Shari

HarryT · 03-28-2015, 07:05 AM

vm - It's possible that there was some sort of glitch yesterday while the new systems were being brought online. Might be worth trying again today.

03-27-2015, 05:33 AM	#1
henrykay Junior Member Posts: 6 Karma: 10 Join Date: Mar 2015 Device: Kindle Paperwhite	Problem sending to device Hi to all, I am trying since yesterday to send some .mobi files to my paperwhite but alas, they don't appear in the documents list of Amazon and of course they don't get downloaded in kindle. I am using the same system i was using in the past to do the exact same procedure, i converted the documents using the same version of calibre, used the same e-mail that i sued in the past etc but without luck. Moreover, i tried different things, like registering a different email in the Amazon settings, sending the attached filed in batch or each in a different email, used the android send to kindle app etc but with no luck. Anyone else experiencing the same problem??

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03-27-2015, 05:55 AM	#2
voodoo.mutt Member Posts: 20 Karma: 10 Join Date: Mar 2015 Device: kindle paperwhite 2	hi...i think it's because Amazon removed the free cloud offering to paid only tiers (11.99 or 59.99 pa). there's a free 3mth trial period which i tried and my send to kindle worked. the kindle personal documents storage was merged with amazon cloud a while back. so i suspect this is what has happened. in short you can't get free send to kindle / syncing of personal documents...which sorta sucks. someone please tell me i'm wrong

03-27-2015, 08:57 AM	#4
henrykay Junior Member Posts: 6 Karma: 10 Join Date: Mar 2015 Device: Kindle Paperwhite	Any other idea on how to fix this problem? I've event tried to delete some of the files in my "Your content" tab just to be sure, but still nothing..

03-27-2015, 08:58 AM	#5
HarryT eBook Enthusiast Posts: 85,548 Karma: 93383099 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	What format are the books that you're trying to send? The "old" Mobi format or AZW3?

03-27-2015, 09:29 AM	#6
henrykay Junior Member Posts: 6 Karma: 10 Join Date: Mar 2015 Device: Kindle Paperwhite	The old mobi format. Also one of the documents i have sent it unaltered in the past to kindle without any problem

03-27-2015, 09:55 AM	#7
HarryT eBook Enthusiast Posts: 85,548 Karma: 93383099 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	See: https://www.mobileread.com/forums/sho....php?p=3072402 It would seem that Amazon have withdrawn free personal doc storage.

03-27-2015, 10:43 AM	#8
henrykay Junior Member Posts: 6 Karma: 10 Join Date: Mar 2015 Device: Kindle Paperwhite	When did this happen? My last upload was on the 10 of March. Can anyone else try to send something and confirm?

03-27-2015, 11:19 AM	#9
HarryT eBook Enthusiast Posts: 85,548 Karma: 93383099 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	Have you looked at the link I posted above? It's happened in the last 24h, it would appear.

03-27-2015, 01:52 PM	#10
susan_cassidy Wizard Posts: 2,251 Karma: 3720310 Join Date: Jan 2009 Location: USA Device: Kindle, iPad (not used much for reading)	It sounds like the OP needs to call Kindle support. Just because there is no more free cloud storage shouldn't mean that the conversion/send to kindle service shouldn't work. That used to be the way it worked, before they added cloud storage.

03-27-2015, 02:26 PM	#11
Ranny Connoisseur Posts: 51 Karma: 1000000 Join Date: Sep 2012 Device: none	Maybe try unticking the add to archive box, see if that helps.

03-28-2015, 05:58 AM	#12
henrykay Junior Member Posts: 6 Karma: 10 Join Date: Mar 2015 Device: Kindle Paperwhite	I've manually uploaded the files for now but next time i will try the "add to archive" unticking. This is not an option with the e-mail delivery though

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03-28-2015, 07:05 AM	#15
HarryT eBook Enthusiast Posts: 85,548 Karma: 93383099 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	vm - It's possible that there was some sort of glitch yesterday while the new systems were being brought online. Might be worth trying again today.