PRS-T1 Not able to checkout on device or within Reader software

source.decay · 01-15-2012, 09:43 PM

I am unable to purchase any books from the Sony Store. I continually get the same message (see attached screenshot), saying that[list of books I "purchased" previously, most were free] were unavailable and were taken out of my cart. I can dismiss the message, but when I click on Checkout, it essentially reloads the page again and I am unable to purchase the three books that I currently have in my cart. I receive the same message when I try to subscribe to a periodical.

Any one else experience this problem? Or should I try to call Sony?

Thank you!

JSWolf · 01-15-2012, 10:43 PM

The error message shows that they are already purchased. Go to your library (at the Sony eBookstore) and see if they are there. If not, give Sony a call.

source.decay · 01-15-2012, 10:54 PM

Yes, they have already been purchased and downloaded. I was hoping someone else had experienced this before!

JSWolf · 01-15-2012, 10:56 PM

Quote:

Originally Posted by source.decay

Yes, they have already been purchased and downloaded. I was hoping someone else had experienced this before!

Have you made sure your cart was empty before trying to purchase any other books? If so, give Sony a call as that is a really odd error.

source.decay · 01-15-2012, 11:04 PM

I still receive the error if I go to look at my cart when there is nothing in it. I guess I will be giving them a call. Thanks.

01-15-2012, 09:43 PM	#1
source.decay Junior Member Posts: 3 Karma: 10 Join Date: Jan 2012 Device: Sony PRS-T1	Not able to checkout on device or within Reader software I am unable to purchase any books from the Sony Store. I continually get the same message (see attached screenshot), saying that[list of books I "purchased" previously, most were free] were unavailable and were taken out of my cart. I can dismiss the message, but when I click on Checkout, it essentially reloads the page again and I am unable to purchase the three books that I currently have in my cart. I receive the same message when I try to subscribe to a periodical. Any one else experience this problem? Or should I try to call Sony? Thank you! Attached Thumbnails

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01-15-2012, 10:43 PM	#2
JSWolf Resident Curmudgeon Posts: 80,746 Karma: 150249619 Join Date: Nov 2006 Location: Roslindale, Massachusetts Device: Kobo Libra 2, Kobo Aura H2O, PRS-650, PRS-T1, nook STR, PW3	The error message shows that they are already purchased. Go to your library (at the Sony eBookstore) and see if they are there. If not, give Sony a call.

01-15-2012, 10:54 PM	#3
source.decay Junior Member Posts: 3 Karma: 10 Join Date: Jan 2012 Device: Sony PRS-T1	Yes, they have already been purchased and downloaded. I was hoping someone else had experienced this before!

01-15-2012, 11:04 PM	#5
source.decay Junior Member Posts: 3 Karma: 10 Join Date: Jan 2012 Device: Sony PRS-T1	I still receive the error if I go to look at my cart when there is nothing in it. I guess I will be giving them a call. Thanks.

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