Device Error while trying to register - Code 45

ryanw · 04-06-2010, 06:01 PM

Hi,

I keep getting an "an unexpected device error has occurred. Please try again. - Code 45" error while trying to register my edge.

I do have internet connectivity. I have completed the upgrades. Any thoughts on the cause of this error?

Thanks,

kenjennings · 04-07-2010, 12:00 AM

I was getting the same error during registration BEFORE I did the software update procedure. After the update was applied registration finished without issue.

done · 04-07-2010, 08:26 AM

@ Ryanw - Could you try updating your device and then seeing if you are able to register?

Please see the following article for instructions on how to do a software update:
https://www.entourageedge.com/suppor...barticleid=100

ryanw · 04-07-2010, 09:30 AM

I connected it to my pc and then tried the registration and it worked.

Thanks!

Ryan

SuzInKS · 04-13-2010, 04:47 PM

Weirdest thing I've ever seen....I've been having this problem since I got it back from Entourage-- because of the the last problem (came in today at noon Fed ex-its now two my time)...and I could not get this device to register. I turned it off, I turned it on. I did everything I could think of. Finally, I went back to the the main screen and found a second register icon. I clicked it. It went through the same process and instead of getting an error message...it just worked. Don't know why...but I'm starting to get a little concerned about the product. Not looking like I'm going to recommend it for review to my campus at the moment. But I'll give it time.

done · 04-21-2010, 02:33 PM

Yes, the update should resolve this issue for you.

04-06-2010, 06:01 PM	#1
ryanw Edge User	Device Error while trying to register - Code 45 Hi, I keep getting an "an unexpected device error has occurred. Please try again. - Code 45" error while trying to register my edge. I do have internet connectivity. I have completed the upgrades. Any thoughts on the cause of this error? Thanks,

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04-07-2010, 12:00 AM	#2
kenjennings Edge User	I was getting the same error during registration BEFORE I did the software update procedure. After the update was applied registration finished without issue.

04-07-2010, 08:26 AM	#3
done Edge User	@ Ryanw - Could you try updating your device and then seeing if you are able to register? Please see the following article for instructions on how to do a software update: https://www.entourageedge.com/suppor...barticleid=100

04-07-2010, 09:30 AM	#4
ryanw Edge User	I connected it to my pc and then tried the registration and it worked. Thanks! Ryan

04-13-2010, 04:47 PM	#5
SuzInKS Edge User	Weirdest thing I've ever seen....I've been having this problem since I got it back from Entourage-- because of the the last problem (came in today at noon Fed ex-its now two my time)...and I could not get this device to register. I turned it off, I turned it on. I did everything I could think of. Finally, I went back to the the main screen and found a second register icon. I clicked it. It went through the same process and instead of getting an error message...it just worked. Don't know why...but I'm starting to get a little concerned about the product. Not looking like I'm going to recommend it for review to my campus at the moment. But I'll give it time.

04-21-2010, 02:33 PM	#6
done Edge User	Yes, the update should resolve this issue for you.

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