Terrible (ongoing) Boox Support Experience

macallik · 12-28-2025, 08:17 PM

I've used Boox devices for years now and this has definitely left a bad taste in my mouth.

About to hit 3 months since I started my repair request.

9/30/2025 - Reached out because my charging port stopped working
10/9/2025 - Response from them. Back and forth for a few days and then ship out the device
10/21/2025 - They confirm that the repair center received the package
10/28/2025 - We'll check but there's a backlog of devices
11/5/2025 - We told the repair center to hurry up
11/17/2025 - we are waiting for an update from the repair center
12/3/2025 - We sent an email to the leader of the repair center to get an update
12/17/2025 - The main technician had an emergency the last few weeks and will work on your device ASAP

All of the conversations have been initiated by me to see where we stand since they seem to forget about the tablet after every email or have no insight into what is going on. Hard to recommend the devices ever again.

Luckily I have a jailbroken kindle to read on but they seem to be completely indifferent to the whole situation. Definitely think long before you decide to purchase another Boox device imo...

Renate · 12-29-2025, 12:09 AM

Welcome to the 21st century.
I do not expect anything from a company after they have taken my money.
In this way I will never be disappointed.

Fixing your device so that it could charge could be fairly simply if you can accept a "MacGyver" solution.

Kisuke-CZE · 12-29-2025, 01:52 AM

Well, this is I prefer to buy from local store, or Amazon DE. There is a way to handle warranty if needed.

These f*ck ups are same no matter the manufacturer. You can buy absurdly expensive device from Apple for example, and you will get screwed anyway (maybe there is even more probability).

I also hate that large portion of today devices are not easy repairable. For example that charging port is an easy fix. But not much manufacturers does things like Fairphone for example. This is not exclusive to readers and phones. But that is completely another story.

12-28-2025, 08:17 PM	#1
macallik Member Posts: 22 Karma: 10 Join Date: May 2020 Device: Samsung s5e	Terrible (ongoing) Boox Support Experience I've used Boox devices for years now and this has definitely left a bad taste in my mouth. About to hit 3 months since I started my repair request. 9/30/2025 - Reached out because my charging port stopped working 10/9/2025 - Response from them. Back and forth for a few days and then ship out the device 10/21/2025 - They confirm that the repair center received the package 10/28/2025 - We'll check but there's a backlog of devices 11/5/2025 - We told the repair center to hurry up 11/17/2025 - we are waiting for an update from the repair center 12/3/2025 - We sent an email to the leader of the repair center to get an update 12/17/2025 - The main technician had an emergency the last few weeks and will work on your device ASAP All of the conversations have been initiated by me to see where we stand since they seem to forget about the tablet after every email or have no insight into what is going on. Hard to recommend the devices ever again. Luckily I have a jailbroken kindle to read on but they seem to be completely indifferent to the whole situation. Definitely think long before you decide to purchase another Boox device imo...

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12-29-2025, 12:09 AM	#2
Renate Onyx-maniac Posts: 4,223 Karma: 19345881 Join Date: Feb 2012 Device: Nook NST, Glow2, 3, 4, '21, Kobo Aura2, Poke3, Poke5, Go6	Welcome to the 21st century. I do not expect anything from a company after they have taken my money. In this way I will never be disappointed. Fixing your device so that it could charge could be fairly simply if you can accept a "MacGyver" solution.

12-29-2025, 01:52 AM	#3
Kisuke-CZE Enthusiast Posts: 33 Karma: 50024 Join Date: Apr 2018 Device: Kobo Forma, Onyx Boox Palma 2 Pro	Well, this is I prefer to buy from local store, or Amazon DE. There is a way to handle warranty if needed. These f*ck ups are same no matter the manufacturer. You can buy absurdly expensive device from Apple for example, and you will get screwed anyway (maybe there is even more probability). I also hate that large portion of today devices are not easy repairable. For example that charging port is an easy fix. But not much manufacturers does things like Fairphone for example. This is not exclusive to readers and phones. But that is completely another story.