Quote:
Originally Posted by DMSmillie
The really difficult thing, and in some respects the most important aspect that needs to be addressed, is changing the "grass roots" processes used within all the various departments and offices in a local authority or government department to create new documents. Unless that's changed, the problem of inaccessible documents being created will continue.
- Donna
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Agreed. People become set in their ways, and to tell them to do something a certain way, because further on down the line we to do x,y,z to it. When they don't see the end result, will be tough...