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Old 05-02-2011, 06:21 PM   #2
Doug Pardee
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Posts: 140
Karma: 106318
Join Date: Jun 2010
Device: B&N NOOK 3G
This means that Adobe has recorded six computer activations or six device authorizations on your account. They don't count "deactivating" or "deauthorizing", so if you've had some authorization problems or some replacement NOOKs, you can bump into this limit even if you only have one device. My wife and I have 3 computers and 2 NOOKs, but weirdness on Sony's end caused them to reactivate my computer repeatedly for a while, and I hit the limit twice! (In one case, NOOKstudy contributed to this.)

All you can do is to put in a trouble ticket with Adobe. It will take a couple of days to process, during which time they probably will "escalate" your request to a supervisor. Annoying as heck, but that's life with Adobe Digital Editions. Eventually they'll "reset your limit". They're supposed to let you know when it's done, but for me they did one time but not the other, so check back every day or so and see if you can authorize.

Don't call Adobe Support. ADE support is entirely through online trouble tickets, and it's not really obvious how to do that. Go to this page: http://www.adobe.com/go/supportportal and log in with your Adobe account. After you're logged in, you may need to go back to that page again. In the bottom half is the start of the Web trouble ticket process.
  1. Click the "Technical Support" tab if it's not already selected
  2. Choose issue type="Using a product or service"
  3. Click the radio button for "Additional Products"
  4. Choose "Adobe Digital Editions" from the dropdown list that appears
  5. Click the Continue button and you're finally ready to enter your request.
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