Quote:
Originally Posted by Robertb
Dear LJ Miehe:
We at Astak want to help! Can you please email to support@astak.com OR call tollfree: 1-866-368-8788!! In any case, you need an RMA (Returned Materials Authorization) number; so why not let us see if we can solve your dilemma?
They will need: model, date purchased, and other info. We will try to get you up to speed quickly. IF you call (recommended) ask for Elliott. If he cannot help you... ask for the Product Manager.
Doing updates is not hard, but if you have an older model it can use our help at first. |
I am in touch with Elliott and he has provided top notch customer service so far. Just waiting on my RMA info and I will be sending it in for a firmware upgrade. Guess I have a really firmware version on mine. Thank you, I am really happy with this level of service with an awesome linux based ereader. Kudos