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Old 12-17-2008, 02:51 AM   #15
hansel
JSR FFD2
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Posts: 305
Karma: 1045
Join Date: Aug 2008
Location: Rotterdam, Netherlands, Europe, Sol 3
Device: iliad
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Quote:
Originally Posted by Napoleon View Post
Keep us posted about the repair service!
I'm happy again! (without singing in the rain)

I submitted a support ticket on the Irex site (with detailed description and pictures) and got a response form Irex within 24h. Diagnose was a lose connector (Wacom tablet). They offered to send a tranport box the same day so that the repair could be handled befor Christmas! Great service! Thanks Tom!

I decided to try to open the Iliad myself (despite potential warranty problems), but went to my brother in law: an expericenced electronic engineer with the experience, tools and patience to handle small devices. We reconnected the lose connector and everything is working. Thanks Alex!
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