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Using the CHAT feature at least gives you a transcript of the conversation. It also takes away the possibility of any language/accent issues.
You should get a follow up email as well, asking about your experience. It's been a long time since I've needed to use CS support, but seems to me their CS and support have taken a downturn from what it used to be.
As an aside, hubby called Sirrius support the other day, because they drop the price if you call every six months. The support person started the conversation with, "So, you're calling because you want a lower cost, correct?"
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