Hello, thank you for your support to Onyx Boox first. And apologize for any inconvenience that has cause. We have forwarded this problem to our R&D team and this problem will be fixed with the firmware update. Below is the instruction for the firmware update and you could learn more from this
video.
How to update the firmware of the Bluetooth Remote Control?
1. Download the “Onyx DFU-release” apk form
here and install it in your Android phone.
2. Open the “Onyx DFU-release” App in your phone and then select the Bluetooth remote control at first step.
3. Make sure that you have opened your phone’s Bluetooth first, and then please kindly click any button of your remote control.
4. After the phone has paired with the Bluetooth control successfully, then click the “Update” button to easily update to the latest firmware.
5. Then you could try to repair the remote control with your Boox device.