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Sony support has really gone downhill the past couple of months. I tried a customer chat session. I asked what I thought was a simple question. "When will the New York Timess be available in the Sony newspaper store?" When "Rex" got on the chat with me, his first response asked me if I could better identify the problem I was having. So I asked if there was a problem in understanding the question. When I didn't get a response, I asked if I could assume that I am chatting with someone whose native language was not English. To that I got a response of "yes, could assume."
So I ended that chat and sent Sony an e-mail asking the same question. I got an auto acknowledgment that my e-mail had been received. No answer yet, 36 hours later, except that I received a customer service satisfaction survey request. I filled it out with all zeros.
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