Thread: Aura One - Terrible Quality Control?
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Old 02-13-2018, 07:53 PM   #89
JSWolf
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Posts: 73,887
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Join Date: Nov 2006
Location: Roslindale, Massachusetts
Device: Kobo Libra 2, Kobo Aura H2O, PRS-650, PRS-T1, nook STR, PW3
Quote:
Originally Posted by robilarocn View Post
Kobo customer service is the worst customer service I have ever encountered... ever.

My daughter's kobo died while under warranty (For no reason we could determine) and it took me almost 7 weeks to get a replacement....

I could write two pages on the trek it took to get them to warranty replace a 3 month old device bought at chapters (a partner of kobo's).
Did you contact Chapters?
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