Thread: Glo KG won't turn on!
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Old 11-23-2013, 01:14 PM   #21
jackastor
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Join Date: Jun 2011
Device: iphone stanza, kobo touch,ASUS TF300,KOBO GLO, Kobo Aura HD, Kobo Mini
Quote:
Originally Posted by Antares View Post
oh thanks you all for the help, i really appreciate it.

The device is brand new, it was ordered it on october 16th and i have it since this tuesday!. Imagine my anger when i couldn't turn it on. Still is under warranty, i'd talked to the CS live chat yesterday and they told me to send them some pics of me naked my Kobo front/back and the purchase order (i bought through Amazon) but no reply yet.

Yesterday, after i tried to power on the KG and after the lights went green/blue, the screen changed and it begun to load normally, but when i touched the Menu Button the screen got frozen again.

I'll try all those things again. ty all!

---
Udate:

its fully charged, i tried holding down the light button then slide-release but only a blue light turns on..then nothing, no disco ball LEDs, no screen changes
Lucky for you, you ordered it on Amazon, they will give you 100% percent refund if the CS rep does not help. Gotta love Amazon.

regards

Jack
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