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The fact that Windows Explorer is failing to recognise the drives would indicate to me a problem in EITHER the USB hub on your computer, OR in the cable.
If you're using an external hub, try plugging the cable directly into the PC's USB ports. If you are using the port directly, try every port - they are often not all the same.
Do you have access to a different PC that you could try connecting the CyBook to? That would allow you to rule out the CyBook as the cause of the problem.
FORGET MobiPocket Reader for the moment - that's a "red herring". The first thing you need to do is get the Gen3 recognised by Windows Explorer.
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