Quote:
Originally Posted by SCION
I had to issue a refund to the purchaser of my Kobo.
When performing a factory reset to prepare item for shipment, unit is unresponsive. Will not power on. After 5 hours of charging there is no change. Screen is white. Tried performing several hard resets to no avail. I did the paper clip in the back thing and the hold down power switch and home button thing. The device had been powered off for several days (fully charged). I had anticipated selling it when I got my Sony. The factory reset was performed successfully, and it was at the Welcome screen. I decided to turn it on just to make sure it was good to go. I wasn't going to, but something kept prompting me to do it.
After Googling I've discovered that this is common. I can deal with bugs and anticipated firmware updates for missing features. But hardware failure within several days/weeks of purchase is UNACCEPTABLE. I don't know who slapped this crap together, but it's an embarrassment.
I don't recommend buying one of these devices from someone in the United States who purchased from Borders. Someone may try to sell knowing the unit doesn't power on. Be cautious.
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I am positive you can get $50 for it!