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Old 03-17-2018, 09:55 AM   #12
Junior Member
newtonook began at the beginning.
Posts: 1
Karma: 10
Join Date: Mar 2018
Device: Nook Glowlight 3
The fix for Mac

Nook Glowlight 3 using Overdrive (public library) and Adobe Digital Editions 4.5.7 and MacBook Air (Sierra 10.12.6)

I love my Nook Glowlight 3. My issue started with a "This book has been returned" error. Nook and Overdrive support suggested a bunch of things: factory reset on Nook, deregistering and reregistering ADE, upgrading ADE from 4.5.6 to 4.5.7, [unsuccessfully] trying to downgrade ADE to 3.0, disconnecting and reconnecting WiFi, and more. Along the way, the original error turned into "Error opening book. Loan token update failed."

The issue can resolved by switching from Adobe Digital Editions 4.5.7 to ADE 3.0, but 4.5.7 must be uninstalled in order to install 3.0.

These steps seem like a lot, but only took five minutes:

1. De-authorize ADE 4.5.7 on Mac
2. Uninstall ADE 4.5.7 by moving ADE files from Applications to TRASH
3. Empty TRASH
4. Download Adobe Digital Editions 3.0 from Adobe website and install
5. Any remaining Overdrive EPUB library books will still be in ADE; “remove” (not return) them from the ADE library
6. Close ADE
7. Connect Nook to computer
8. In Finder under Devices, Nook, delete Digital Editions folder
9. Eject Nook
10. Re-download desired ePUBs from public library (Overdrive)
11. Transfer downloaded books to ADE as usual; for transfer to be completed, ADE will request user ID and password to re-authorize computer
12. Connect Nook to computer
13. In ADE, transfer ePUBs to “Nook”
14. When completed, eject Nook

The above solution combines nuggets from other forums and this one.

Thanks all!
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