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Jane,
Is this how you did the reboot:
1. If the iPad is frozen or stuck, hold down both the Sleep/Wake button and the Home button. This will force the iPad to power down.
2. The iPad screen will display the circle of dashes which indicates it is busy. Once the iPad has finished shutting down completely, the screen will go completely black.
3. Once the iPad's screen is completely black, hold down the Sleep/Wake button for several seconds. This will allow you to restart the iPad.
4. When the Apple logo appears in the middle of the screen, you can release the Sleep/Wake button. The iPad will restart shortly after the logo appears.
It usually gets this Grandpa out of trouble ...
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